Tina Fresquez-Hull
Buda,TX
Summary
Courteous and cordial, with a desire to take on challenges at a new company. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly. Strong work ethic, and effective communication skills. Eager to contribute to a dynamic team, and support organizational goals.
Overview
30
30
years of professional experience
Work History
Property and Casualty Insurance Agent
Southwest Business Insurance Agency, Inc
Austin, Texas
10.2008 - Current
- Coordinated with insurance agents and underwriters to facilitate policy adjustments.
- Compiled and maintained accurate records of customer policies, transactions, and correspondence.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Applied basic insurance underwriting knowledge to evaluate and analyze information.
- Provided quotes on various types of insurance policies.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Customer service for all insurance lines
- Provide a quote for sales agents to present to clients
- Process payments, bind quotes, and update files.
- Monitor renewals and rate increases to determine if the client needs to be re-shopped with other carriers
- Policy writing, communication with underwriters, and sales agents
- Document preparation of accords, applications, and COIs
- Prepare health quotes, and present them to clients.
- Run life quotes for the sales agent.
- Data entry into our MS, EZLynx.
Foreclosure Processor
Guaranty Residential Lending, Inc
Austin, Texas
10.1996 - 01.2005
- Monitor the foreclosure process to ensure compliance with various government and investor guidelines.
- Review and approve the accuracy of the legal documentation submitted for recording to the legal court systems.
- Calculate bidding instructions for the attorney for the auctioning of the foreclosure property.
- Work with outside vendors and various departments to coordinate property preservation, loan removal, and written documentation for internal or external customers.
- Initiated and oversaw the eviction process on properties within the prescribed investor and/or department guidelines.
- Gather and prepare data to present to management regarding the escalated legal situation.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Insurance Supervisor
Guaranty Residential Lending, Inc
Austin, TX
10.1994 - 07.1996
- Conducted performance reviews for staff members to identify areas of improvement.
- Developed policies and procedures related to mortgage guidelines processes.
- Overseeing all functions required to ensure the accurate and timely servicing of the Insurance department.
- Training, supervising, and monitoring the team to ensure adherence to departmental standards for work quality and business conduct.
- Managing the daily activities of direct reports to ensure compliance with company policies, investor guidelines, and loan contracts.
- Maintained records of insurance carriers, coverages, and premiums.
- Ensured compliance with federal, state, and local regulations about mortgage servicing.
- Delivered prompt, knowledgeable solutions to address customers' loan service issues.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Education
High School Diploma -
Goddar High
Roswell NM05-1983
Skills
- Texas General Lines Agent
- Licensed in Property and Casualty, Life, Accident, and Health Agent
Timeline
Property and Casualty Insurance Agent
Southwest Business Insurance Agency, Inc
10.2008 - Current
Foreclosure Processor
Guaranty Residential Lending, Inc
10.1996 - 01.2005
Insurance Supervisor
Guaranty Residential Lending, Inc
10.1994 - 07.1996
High School Diploma -
Goddar High
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