Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Fresquez-Hull

Buda,TX

Summary

Courteous and cordial, with a desire to take on challenges at a new company. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly. Strong work ethic, and effective communication skills. Eager to contribute to a dynamic team, and support organizational goals.

Overview

30
30
years of professional experience

Work History

Property and Casualty Insurance Agent

Southwest Business Insurance Agency, Inc
Austin, Texas
10.2008 - Current
  • Coordinated with insurance agents and underwriters to facilitate policy adjustments.
  • Compiled and maintained accurate records of customer policies, transactions, and correspondence.
  • Corresponded with insured or agent to obtain information or inform of account status or changes.
  • Applied basic insurance underwriting knowledge to evaluate and analyze information.
  • Provided quotes on various types of insurance policies.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Contacted underwriters and submitted forms to obtain binder coverage.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Customer service for all insurance lines
  • Provide a quote for sales agents to present to clients
  • Process payments, bind quotes, and update files.
  • Monitor renewals and rate increases to determine if the client needs to be re-shopped with other carriers
  • Policy writing, communication with underwriters, and sales agents
  • Document preparation of accords, applications, and COIs
  • Prepare health quotes, and present them to clients.
  • Run life quotes for the sales agent.
  • Data entry into our MS, EZLynx.

Foreclosure Processor

Guaranty Residential Lending, Inc
Austin, Texas
10.1996 - 01.2005
  • Monitor the foreclosure process to ensure compliance with various government and investor guidelines.
  • Review and approve the accuracy of the legal documentation submitted for recording to the legal court systems.
  • Calculate bidding instructions for the attorney for the auctioning of the foreclosure property.
  • Work with outside vendors and various departments to coordinate property preservation, loan removal, and written documentation for internal or external customers.
  • Initiated and oversaw the eviction process on properties within the prescribed investor and/or department guidelines.
  • Gather and prepare data to present to management regarding the escalated legal situation.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Insurance Supervisor

Guaranty Residential Lending, Inc
Austin, TX
10.1994 - 07.1996
  • Conducted performance reviews for staff members to identify areas of improvement.
  • Developed policies and procedures related to mortgage guidelines processes.
  • Overseeing all functions required to ensure the accurate and timely servicing of the Insurance department.
  • Training, supervising, and monitoring the team to ensure adherence to departmental standards for work quality and business conduct.
  • Managing the daily activities of direct reports to ensure compliance with company policies, investor guidelines, and loan contracts.
  • Maintained records of insurance carriers, coverages, and premiums.
  • Ensured compliance with federal, state, and local regulations about mortgage servicing.
  • Delivered prompt, knowledgeable solutions to address customers' loan service issues.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

Education

High School Diploma -

Goddar High
Roswell NM
05-1983

Skills

  • Texas General Lines Agent
  • Licensed in Property and Casualty, Life, Accident, and Health Agent

Timeline

Property and Casualty Insurance Agent

Southwest Business Insurance Agency, Inc
10.2008 - Current

Foreclosure Processor

Guaranty Residential Lending, Inc
10.1996 - 01.2005

Insurance Supervisor

Guaranty Residential Lending, Inc
10.1994 - 07.1996

High School Diploma -

Goddar High
Tina Fresquez-Hull