Denise Moreno
Katy
Summary
Highly motivated, reliable worker with the ability to learn new concepts and skills. Excellent planning, problem solving, multi-functional team partnership skills, Fluent Spanish speaker.
Overview
18
18
years of professional experience
Work History
Property and Casualty Insurance Agent
The Lara Agency
02.2020 - Current
- Started as a full-time Receptionist.
- Received a pay increase for property and casualty insurance license.
- Answer phone calls, and interact with customers via phone e-mail and text.
- Responsible for starting policies and cancelling policies for homeowners, auto.
- Responsible for keeping up with all renewals of insurance policies and contacting clients for payments.
- Have to keep track of my personal commissions for sales on homeowners policy and auto policies.
Part time Cashier
Sam’s Club
Houston
10.2018 - 02.2020
- Manage the cash register.
- Interact with customers on a daily basis.
- Responsible for maintaining the store clean.
- Operating the cash register and handling cash transactions with customer.
- Handle customer inquiries.
- Balance cash drawers at the end of shift.
- Answer customers questions, and provided information on products.
- Issue receipts and change due to customers.
- Maintaining clean and orderly check out areas.
- Resolve customer complaints.
- Perform miscellaneous Job-related duties as assigned.
Freight collections Cashier
Yang Ming America Corporation
Sugar land
10.2017 - 10.2018
- Imputing checks into Afsys system for import and export.
- Making Sure endorsements are correct for obl release.
- Contacting customers if needed for correct endorsement of original bill of lading.
- Notifying import MWE or NAT for notice of short pay.
- Remailing customer in case of duplicate payment.
- Learning to make deposits in systems.
- Using excel at the end of the dat to balance and make sure all checks imputed are the correct amount.
Accounting Associate
Sam’s Club
Houston
06.2011 - 07.2016
- Balancing the money and handling all the money that went in and out of store.
- Making tilts for cashiers.
- Collect money from all transactions.
- Finding any missing money from transactions made on cash registers.
- Preparing bank deposits and statements.
- Translating for any meetings being held or documents being sent out.
- Create and Prepare invoices.
- Compute and record charges, refunds, and adjustments.
- Prepare employee’s payroll.
- Supported month-end closing duties assigned by supervisor.
- Maintain accounts in computerized data base.
- Provide assistance and support to company personnel.
Receptionist/Assistant
Oil Source Inc.
Houston
09.2010 - 08.2011
- Responsible for translating important documents.
- Receiving visitors at the front desk by greeting them in.
- Answering screening and forwarding incoming phone calls.
- Receiving and sorting out daily mail.
- Order front office supplies and keep inventory of stock.
- Placing material orders.
- Filing and photocopying documentation.
- Worked on any other job duties as needed.
Cashier
SAAB Petroleum Market/Chevron
Houston
07.2009 - 08.2010
- Received a pay increase for excellence in interpersonal communication, teamwork, customer service, flexibility and reliability.
- Manage the cash register.
- Interact with customers on a daily basis.
- Responsible for maintaining the store clean.
- Operating the cash register and handling cash transactions with customer.
- Handle customer inquiries.
- Balance cash drawers at the end of shift.
- Answer customers questions, and provided information on products.
- Issue receipts and change due to customers.
- Maintaining clean and orderly check out areas.
- Resolve customer complaints.
- Perform miscellaneous Job-related duties as assigned.
Cashier
Forever 21
Houston
09.2008 - 12.2008
- Started as Sales Associate and recognized for excellent customer service then moved to register.
- Maintain in-stock and presentable condition all areas of the store.
- Handle returns of merchandise.
- Issuing receipts, refunds, change or tickets.
- Redeem coupons or promotions.
- Team up with co-workers to ensure proper customer service.
- Learned the registers to help when it was needed.
- Issued receipts, refunds, credits and change due to the customer.
- Welcome customers to the store and answer their queries.
- “Go the extra mile” to drive sales.
- Handling all cash and credit transactions in department store environment.
- Balanced all drawers at the end of shift.
- Frequently closed store and secured building.
- Duties included retail shelf stocking.
- Bag box or wrap purchases.
- Ensure high levels of customer satisfaction through excellent sales service.
Education
University of Houston Downton
Skills
- Property and casualty, general lines insurance agent
- Customer service
- Cash handling
- Problem solving
- Teamwork
- Bilingual (Spanish)
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Power Point
Timeline
Property and Casualty Insurance Agent
The Lara Agency
02.2020 - Current
Part time Cashier
Sam’s Club
10.2018 - 02.2020
Freight collections Cashier
Yang Ming America Corporation
10.2017 - 10.2018
Accounting Associate
Sam’s Club
06.2011 - 07.2016
Receptionist/Assistant
Oil Source Inc.
09.2010 - 08.2011
Cashier
SAAB Petroleum Market/Chevron
07.2009 - 08.2010
Cashier
Forever 21
09.2008 - 12.2008
University of Houston Downton