Tina Gjovik
Oregon City,OR
Summary
Accomplished Clinic Department Manager at Kaiser Permanente, adept in healthcare management and staff leadership. Excelled in enhancing department efficiency and member satisfaction, showcasing critical thinking and relationship building. Spearheaded significant process improvements, achieving a notable reduction in expenditures. Proven track record in fostering teamwork and executing strategic plans effectively.
Overview
25
25
years of professional experience
Work History
Clinic Department Manager
Kaiser Permanente
12.2021 - Current
- Supervised pediatric specialty, pediatric development, and genetic counseling departments
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved member satisfaction through service recovery, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Monitor and control expenses, overtime, and staffing levels
- Established clear performance expectations for staff members which led to increased accountability.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
EAT Clinic Case Manager
Kaiser Permanente
02.2018 - 12.2021
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Worked with MH UM to determine appropriate level of care and placement for members.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Pediatric Diabetes Program Manager
Kaiser Permanente
01.2006 - 02.2018
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Provided family-centered care for diabetes education and management for all DM patients around the region, including travel from Skyline to Orchards.
- Manage multi-disciplinary team clinic and call schedule, orientation and quarterly business meetings.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Developed and implemented insulin pump program within KP.
Charge RN
Doernbecher Children's Hospital
07.1999 - 12.2008
- Maintained and monitored daily staffing and acuity for patient safety.
- Conducted ongoing assessments to monitor and adjust treatment plans, improving overall patient health outcomes.
- Developed and assisted in annual skills day.
- Worked within other hospital system groups to ensure quality patient care.
Education
Bachelor of Science - Nursing
Oregon Health & Science University
Portland, OR06.1999
Skills
- Critical Thinking
- Staff Management
- Healthcare Management
- Multidisciplinary problem-solving
- Strategic planning
- Coaching and Mentoring
Timeline
Clinic Department Manager
Kaiser Permanente
12.2021 - Current
EAT Clinic Case Manager
Kaiser Permanente
02.2018 - 12.2021
Pediatric Diabetes Program Manager
Kaiser Permanente
01.2006 - 02.2018
Charge RN
Doernbecher Children's Hospital
07.1999 - 12.2008
Bachelor of Science - Nursing
Oregon Health & Science University
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