Tina Goens

• Improved customer satisfaction by resolving inquiries and complaints promptly.
• Resolved technical issues for enhancing user experience.
• Assisted customers with account management to ensure seamless service.
• Enhanced customer retention with effective problem-solving techniques.

• Arrived on time to customer appointments.
• Upheld high standards of cleanliness, sanitation, and service.
• Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
• Executed precise navigation using GPS systems to optimize routes and minimize travel time.

• Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.

Executive Assistant Tasks:

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed travel expenses and reimbursements for the owner.

Human Resource Director

• Handled all hiring and releasing of employees.
• Responsible for scheduling of all staff to keep company running 24/7.
• Helped established a continuing education program for veterinarians and veterinary technicians. Worked hand in hand with the state to make sure each event was certified and applicable for licensing credits.
• Created activities and reward programs to inspire positivity and healthy habits of the employees.
• Assisted the CFO as well with multiple tasks.
• Oversaw staff training and onboarding.