Tina Graham
Ft. Pierce,FL
Summary
Dedicated Medical Professional with extensive experience in office administration and operational management. Proven ability to enhance team productivity through effective organizational and leadership skills. Proficient in medical software, scheduling, and resource allocation to drive efficiency and support patient care initiatives.
Overview
19
19
years of professional experience
Work History
Office Manager
GENERAL RV CENTER
11.2023 - Current
- Enhanced workflow efficiency by overseeing daily office operations and resource allocation.
- Increased productivity by streamlining administrative processes and reducing delays.
- Strengthened vendor relationships through effective contract negotiation and supply sourcing.
- Established structured work environment by developing office policies and procedures.
- Fostered skill development and teamwork by training and mentoring junior staff.
- Optimized schedules and logistics for all participants during office events and meetings.
- Completed bi-weekly payroll for employees.
- Oversaw daily office operations, ensuring efficient workflow and communication among staff.
- Implemented process improvements that enhanced productivity and reduced operational costs.
- Coordinated scheduling for team meetings, maximizing attendance and resource utilization.
- Developed training materials to onboard new employees, streamlining the orientation process.
MEDICARE INSURANCE ADVOCATE
EXPRESS SCRIPTS
01.2017 - 08.2023
- Benefit Coordinator, Prescription Claims, Monthly Premium Payments, Appeal & Grievances
- Advocated for patient access to medications by navigating complex insurance processes.
- Collaborated with healthcare providers to resolve coverage issues and expedite claims.
- Trained new team members on insurance procedures and best practices for advocacy.
- Implemented process improvements that enhanced workflow efficiency and client satisfaction.
- Advocated for client needs, ensuring timely resolution of insurance inquiries and claims.
- Collaborated with healthcare providers to verify patient eligibility and benefits effectively.
- Streamlined communication processes between clients and internal teams, enhancing service delivery.
- Analyzed claims data to identify trends, contributing to improved operational strategies and outcomes.
Senior Patient Account Representative
Martin Health System
01.2010 - 01.2016
- Billing, Insurance Claims, Collections, Gather Demographic, Financial Data, Communication Skills
- Managed patient account inquiries, resolving issues efficiently and enhancing patient satisfaction.
- Processed insurance claims using industry-standard software, ensuring compliance with regulations.
- Coordinated billing processes, streamlining communication between patients and healthcare providers.
- Managed patient account inquiries, resolving billing issues efficiently.
- Processed insurance claims, ensuring compliance with regulations and accuracy.
- Coordinated payment plans, assisting patients in financial decision-making.
- Trained new team members on billing software and customer service protocols.
Front Desk Clerk and Medical Biller
Riverside Glades Medical Center
01.2007 - 01.2010
- Streamlined guest check-in and check-out processes for enhanced efficiency.
- Coordinated appointments and events, maximizing facility usage and accessibility.
- Implemented new procedures, significantly improving front desk workflow efficiency.
- Resolved customer inquiries and complaints, boosting overall satisfaction ratings.
- Balanced cash drawer reconciliations daily, ensuring accurate financial reporting.
Education
Diploma - Medical Billing and Coding Specialists
Florida Career College
West Palm Beach, FL06.2014
Associate of Arts - Hotel and Restaurant Business Management
NEC Bauder College
Fort Lauderdale, FLSkills
- Office Management
- Client Confidentiality
- Staff Development & Training
- Accounts Payable and Receivable
- Bookkeeping and Payroll
- Meeting and Event Planning
- Insurance and Medical Billing
- Collections
- Customer service
- Office management
- Organizational skills
- Office administration
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of managing reports.
Timeline
Office Manager
GENERAL RV CENTER
11.2023 - Current
MEDICARE INSURANCE ADVOCATE
EXPRESS SCRIPTS
01.2017 - 08.2023
Senior Patient Account Representative
Martin Health System
01.2010 - 01.2016
Front Desk Clerk and Medical Biller
Riverside Glades Medical Center
01.2007 - 01.2010
Diploma - Medical Billing and Coding Specialists
Florida Career College
Associate of Arts - Hotel and Restaurant Business Management
NEC Bauder College