Jared Rodorigo
Woodhaven
Summary
Professional service manager adept at overseeing daily operations and enhancing customer experiences. Proven track record in team collaboration, problem-solving, and adapting to changing demands. Strong skills in leadership, conflict resolution, and operational efficiency. Known for reliability and consistently delivering results.
Overview
16
16
years of professional experience
Work History
Assistant Service Manager
General RV Center
01.2019 - Current
- Coordinate service department operations to enhance workflow efficiency and customer satisfaction.
- Implement process improvements that reduce service turnaround time and increase customer retention.
- Manage a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Improve customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Analyze service reports to identify areas of improvement.
- Coordinate repairs for all General RV owned vehicles including industrial vehicles.
- Assist Service Manager in interview and hiring process.
- Resolve internal IT issues and setup new team member technology.
- Hold monthly Safety Committee meetings as Head of Safety and Compliance.
- Conduct monthly safety audit.
Special Order Facilitator
General RV Center
02.2015 - 12.2018
- Led initiatives to enhance shop productivity by reducing retrieval times and improving workflow efficiency.
- Coordinated communication between departments to streamline operations and resolve issues promptly.
- Maintained quality control of parts ordered.
- Assisted Service Manager with daily responsibilities.
Personal Training Manager / Personal Trainer
Anytime Fitness
04.2014 - 12.2014
- Developed and implemented personalized training programs for diverse client needs.
- Improved overall gym revenue by upselling personal training packages and promoting additional services.
- Assisted clients in setting realistic fitness goals and providing guidance on achieving those targets.
- Established strong relationships with clients by fostering a supportive and motivational environment conducive to achieving their fitness goals.
- Utilized computer scheduling software to provide convenient training sessions for every client.
Barback
Sand Bar
01.2014 - 03.2014
- Maintained cleanliness and organization of bar area to enhance efficiency.
- Monitored inventory levels, ensuring timely replenishment of supplies.
- Collaborated with team members to streamline service during peak hours.
- Engaged with customers to create a welcoming atmosphere and improve service experience.
Driver and Technician Assistant
Engineered Comfort Solutions
01.2010 - 12.2013
- Assisted technicians with installation of industrial heating and cooling units.
- Assisted technicians with repairs and cleaning of air handling units and boilers.
- Operated delivery vehicles, ensuring timely and safe transport of HVAC equipment to job sites.
- Followed all safety protocols and regulations, enhancing workplace safety and compliance.
Education
Diploma -
Woodhaven High School
Woodhaven, MI01.2000
Completed certification - Anatomy, Nutrition, Physical Fitness, and Personal Training
National Personal Training Institute
Rochester, MI01.2013
Completed Course - Acting, Writing, Editing, Production, and Directing
Motion Picture Institute of Michigan
Troy, MI01.2010
General studies with a minor in theatre / stage
Henry Ford Community College
Dearborn, MI01.2002
Skills
- Strong verbal and written communication
- Excellent organization skills
- Customer service oriented
- Conflict resolution
- Team collaboration and leadership
- Proficient in IDS-Astra Dealership Management Software
- Six Sigma yellow and green belt certification
- Technical troubleshooting
Timeline
Assistant Service Manager
General RV Center
01.2019 - Current
Special Order Facilitator
General RV Center
02.2015 - 12.2018
Personal Training Manager / Personal Trainer
Anytime Fitness
04.2014 - 12.2014
Barback
Sand Bar
01.2014 - 03.2014
Driver and Technician Assistant
Engineered Comfort Solutions
01.2010 - 12.2013
Completed certification - Anatomy, Nutrition, Physical Fitness, and Personal Training
National Personal Training Institute
Completed Course - Acting, Writing, Editing, Production, and Directing
Motion Picture Institute of Michigan
General studies with a minor in theatre / stage
Henry Ford Community College
Diploma -
Woodhaven High School
Similar Profiles
Octavia GibsonOctavia Gibson
Delivery Process Manager at General RV CenterDelivery Process Manager at General RV Center
Charles BelleCharles Belle
General Sales Manager at General RV CenterGeneral Sales Manager at General RV Center
Jessica BaileyJessica Bailey
Parts Specialist at General RV CenterParts Specialist at General RV Center
Jeffery Antolak JrJeffery Antolak Jr
Transportation Security Officer at Department Of Homeland Security, TSATransportation Security Officer at Department Of Homeland Security, TSA
Samuel ThisseSamuel Thisse
Maintenance Crew Member at City of RiverviewMaintenance Crew Member at City of Riverview