Tina Green
Flemington,WV
Summary
Dynamic Patient Registration Representative with extensive experience at WVU Medicine, excelling in insurance verification and payment collection. Recognized for maintaining patient confidentiality and delivering exceptional customer service during high-volume periods. Adept at training new hires and managing appointments, showcasing strong interpersonal skills and attention to detail in a fast-paced environment.
Overview
2017
2017
years of professional experience
Work History
Patient Registration Representative
WVU Medicine
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Assisted with training new hires on best practices for managing various aspects of the registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Scheduled Number+ daily appointments using computerized calendars.
Patient Registration Representative
Mountain State Medical Specialties
08.2012 - 07.2016
Education
Diploma - General Studies
Flemington High School
Flemington, WV05.1983
Skills
- Insurance verification
- Payment collection
- Patient confidentiality
- Eligibility determination
- HIPAA compliance
- Strong interpersonal skills
- Time management
- Customer service
- Clerical support
- Collaboration and teamwork
- Insurance authorizations
- Organization and time management
- Cash handling
- Calendar and appointment management
- Teamwork and collaboration
- Attention to detail
Timeline
Patient Registration Representative
Mountain State Medical Specialties
08.2012 - 07.2016
Patient Registration Representative
WVU Medicine
Diploma - General Studies
Flemington High School
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