Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver

tina haase

Wentworth,MO

Summary

Dynamic and dependable professional with a proven track record at Lowe's Home Improvement, excelling in customer service and inventory management. Demonstrated exceptional time management and problem-solving skills, consistently achieving sales targets while fostering strong client relationships. Adept at utilizing GPS for efficient route planning and ensuring timely deliveries, enhancing overall customer satisfaction.

Overview

13
13
years of professional experience

Work History

Delivery Driver

Spark
09.2023 - Current
  • Operated delivery vehicles safely while adhering to traffic laws and company policies.
  • Coordinated efficient route planning to optimize delivery schedules and minimize delays.
  • Maintained accurate records of deliveries, ensuring proper documentation for each transaction.
  • Assisted in training new drivers on safety protocols and operational procedures.
  • Monitored vehicle condition and performed routine maintenance checks to ensure reliability.
  • Communicated effectively with customers to provide updates on delivery status and resolve issues.
  • Implemented best practices for load securing, reducing the risk of damage during transit.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Sales Associate

Lowes Home Improvement Warehouse
03.2012 - 05.2022
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained organized merchandise displays to promote sales and improve store aesthetics.
  • Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
  • Collaborated with team members to restock inventory and manage product availability.
  • Participated in training sessions to develop product knowledge and sales techniques.
  • Engaged with customers proactively, fostering positive relationships and repeat business.
  • Adapted quickly to changing priorities, demonstrating flexibility in fast-paced retail environment.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.

Education

None - Basic

Pierce City
Pierce City, MO
05.1992

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • Safe driving
  • Time management skills
  • Loading and unloading
  • Clean driving record
  • GPS and route planning
  • Safe driving record
  • GPS navigation
  • Route management
  • Heavy lifting
  • Order picking and processing
  • Map reading and navigation skills
  • GPS operation
  • Vehicle cleaning and maintenance
  • Delivery scheduling
  • Stocking and inventory
  • Forklift operation
  • Shipping and packaging
  • Complex Problem-solving
  • Cargo handling
  • Route planning
  • Quality assurance
  • Safe driver training
  • Vehicle inspection
  • Delivery recordkeeping
  • Client relationship management
  • Documentation and reporting
  • Order verification
  • Equipment operation
  • Vehicle maintenance
  • Pre-trip and Post-trip inspections
  • Defensive driving
  • Advanced planning
  • Inventory management
  • Load balancing
  • Payment collection
  • Mileage tracking
  • Shopping orders

Work Type

Full TimePart TimeContract WorkInternship

Work Location

On-SiteRemoteHybrid

Timeline

Delivery Driver

Spark
09.2023 - Current

Sales Associate

Lowes Home Improvement Warehouse
03.2012 - 05.2022

None - Basic

Pierce City

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