Tina Hall
Orlando
Summary
Customer Service Professional with proven expertise in delivering exceptional customer experiences. Demonstrated ability to manage multiple tasks efficiently while maintaining a strong work ethic and adaptability. Skilled in quickly mastering new systems and processes, contributing to team success and customer satisfaction. Committed to fostering positive interactions and ensuring memorable service for every customer.
Overview
27
27
years of professional experience
Work History
Guest Relations, Reservations, Front Desk, Sales Admin
Rosen Hotels & Resorts
06.2008 - Current
- Taking phone calls inbound and outbound for 7 hotels. Assist guests with making reservations, checking guests in and out of the hotels. Assist with booking groups, conferences. I facilitated communication between the front desk personnel and the other departments regarding guest needs and requests. Performed administrative duties such as data entry, filing documents, preparing reports.
Food Service Worker
Universal Studios Orlando
Orlando
05.1998 - 08.2008
- Organized take-out orders for customers who requested them.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Followed established cash handling procedures when collecting payment from customers.
Deli, Bakery, Starbucks, Food Ave, Front Lanes
Target
03.2003 - 07.2007
- Took orders, prepared food and dealt with customers in a face-to-face capacity while under pressure, and performed accurately and efficiently. Able to multitask, by taking orders, and cash as well as credit/debit payments. Opened facility, which included preparing all equipment for the day-to-day activities. Performed as a team player and was punctual.
Education
High School Diploma -
Dr. Phillips High School
6500 Turkey Lake Rd. Orlando,Fl.3281905.2001
Skills
- Quick learner
- Effective communication
- Detail-oriented
- Collaborative team player
- Pressure management
- Positive attitude
- Customer service excellence
- Problem-solving skills
- Time management
Timeline
Guest Relations, Reservations, Front Desk, Sales Admin
Rosen Hotels & Resorts
06.2008 - Current
Deli, Bakery, Starbucks, Food Ave, Front Lanes
Target
03.2003 - 07.2007
Food Service Worker
Universal Studios Orlando
05.1998 - 08.2008
High School Diploma -
Dr. Phillips High School
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