Tina Hardesty
Spokane,WA
Summary
Results-driven Customer Support Specialist recognized for exceptional customer service and relationship-building skills. Experienced in managing inquiries efficiently, ensuring client satisfaction, and fostering repeat business through effective communication and empathy.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist 2
DSHS/ESD
Spokane, WA
12.2024 - Current
- Provided comprehensive support to clients, ensuring timely resolution of inquiries and concerns.
- Assisted in processing applications and maintaining accurate client records in database systems.
- Collaborated with team members to enhance customer satisfaction through effective communication strategies.
- Adapted quickly to system updates, ensuring seamless transitions for client interactions and support procedures.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Janitor
Knights Construction and Supply
Deer Park, WA
09.2024 - 12.2024
- Maintained cleanliness and organization in construction sites and supply areas.
- Operated and maintained cleaning equipment, ensuring optimal performance.
- Assisted in waste disposal processes, adhering to safety regulations.
- Conducted routine inspections of facilities to identify cleaning needs.
- Implemented efficient cleaning practices, reducing time spent on tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
Housekeeper
Spokane Veterans Home
Spokane, WA
04.2024 - 08.2024
- Maintained cleanliness and sanitation in resident rooms, common areas, and facilities.
- Operated cleaning equipment, including vacuums and floor buffers, ensuring optimal performance.
- Managed inventory of cleaning supplies, restocking as needed to ensure availability.
- Assisted with laundry services, ensuring proper care and handling of residents' garments.
- Responded promptly to resident requests for housekeeping support and information.
- Collaborated with nursing staff to ensure a safe and comfortable environment for residents.
- Adhered to infection control protocols, promoting health and safety standards throughout the facility.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Gas Station Attendant
Phillips and Munzel Oil
Ruskin, FL
05.2020 - 02.2021
- Operated fuel dispensers and maintained cleanliness of service areas.
- Assisted customers with inquiries and provided information on products and services.
- Processed transactions accurately using point-of-sale systems.
- Monitored inventory levels and restocked merchandise as needed.
- Trained new staff on operational procedures and customer service protocols.
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
Education
Associate of Arts - Business Administration
Spokane Community College
Spokane, WA06-1989
GED -
Spokane Community College
Spokane, WA06-1986
Skills
- CRM software
- Help desk support
- Data entry
- Quality assurance
- Active listening
- Time management
- Multitasking and organization
- Customer service excellence
- Empathy and patience
- Adaptability and flexibility
- Verbal and written communication
- Email communication
Timeline
Customer Support Specialist 2
DSHS/ESD
12.2024 - Current
Janitor
Knights Construction and Supply
09.2024 - 12.2024
Housekeeper
Spokane Veterans Home
04.2024 - 08.2024
Gas Station Attendant
Phillips and Munzel Oil
05.2020 - 02.2021
Associate of Arts - Business Administration
Spokane Community College
GED -
Spokane Community College