Tina Hawkes
Manager
Blackfoot,ID
Summary
Driven to deliver exceptional outcomes, I leveraged staff management and training skills at Bingham Memorial Hospital to enhance team efficiency and customer satisfaction. By developing impactful customer service policies and fostering a safe work environment, I achieved notable improvements in service delivery and operational workflows, underscoring my commitment to excellence and employee motivation.
Overview
7
7
years of professional experience
Work History
Supervisor
Bingham Memorial Hospital
02.2022 - 07.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Solicited customer feedback to identify and improve on areas of weakness.
- Developed and implemented customer service policies to enhance satisfaction.
- Boosted team performance by developing customer service training materials and conducting service training.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
Manager of Operations
Applebees
08.2019 - 02.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Booked conference tickets and secured public speaking engagements.
- Resolved basic computer and office equipment issues through troubleshooting.
- Monitored and managed social media accounts.
- Scheduled meetings and managed calendar.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Performed research to collect and record industry data.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Dietary Manager
Gateway Transitional Care Center
04.2017 - 08.2020
- Purchased food supplies for department according to budget limitations.
- Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
- Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
- Developed strong relationships with vendors, resulting in better pricing and more reliable deliveries for necessary supplies.
- Optimized kitchen workflow processes which led to reduced preparation times while maintaining high-quality meals.
- Collaborated with interdisciplinary healthcare teams to create customized care plans that enhanced patients'' overall health outcomes.
Education
Serve Safe Manager -
Capital High
Idaho 02.2022
Diploma - General Studies
Capital High School
Boise, ID05.1985
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Timeline
Supervisor
Bingham Memorial Hospital
02.2022 - 07.2024
Manager of Operations
Applebees
08.2019 - 02.2022
Dietary Manager
Gateway Transitional Care Center
04.2017 - 08.2020
Serve Safe Manager -
Capital High
Diploma - General Studies
Capital High School
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