Tina Heath
Stanwood,MI
Summary
Experienced Health Admissions Clerk with over 7 years in healthcare administration. Expertise in managing sensitive information, ensuring compliance, and enhancing operational efficiency through effective customer service. Proficient in insurance verification, appointment scheduling, and database management. Demonstrated ability to streamline workflows and support multidisciplinary teams, improving patient outcomes and overall service delivery.
Overview
20
20
years of professional experience
Work History
Health Admissions Clerk
Ferris State University Eye Center
Big Rapids, MI
01.2019 - Current
- Performed insurance verification for all patients being seen as well as submitting prior authorizations when needed.
- Used TouchNet to do daily deposits for the clinic
- Assisted in scheduling appointments for prospective patients and their families.
- Ensured compliance with university policies during the scheduling process.
- Managed incoming calls and emails related to scheduling efficiently.
- Coordinated accurate data entry into the database to ensure reliable tracking of patient information.
- Participated in professional development activities related to clinic operations.
- Updated records in the system throughout the scheduling process.
- Prepared correspondence such as letters, billing or denial notices sent to patients.
- Maintained digital and physical records of files and managed timely updates.
- Managed sensitive information with discretion and in compliance with confidentiality policies.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Provided compassionate communication to patients while safeguarding medical information confidentiality.
- Streamlined front office operations by managing customer service, appointment scheduling, billing, and administrative tasks.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Scheduled patients based on physician orders.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Compiled and coded patient information or data in appropriate computer system.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Corresponded with patients to complete medical histories.
Hold Edit/Date Entry Representative
Cardinal Health
Twinsburg, OH
07.2006 - 07.2017
- Processed orders and ensured timely delivery of medical supplies.
- Managed customer inquiries and provided accurate product information.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Exhibited strong telephone etiquette while managing challenging calls.
- Greeted customers and responded to inquiries in a timely manner.
- Utilized software systems for tracking customer data.
- Collaborated with teams to resolve service issues effectively.
- Assisted co-workers during busy periods to provide excellent customer service.
- Consistently met daily performance goals set by management team members.
- Collaborated with colleagues across departments to effectively address customer needs.
- Participated in regular team meetings to discuss performance, strategies, and goals.
Education
Bachelor of Science - Business Management
West Virginia Institute of Technology
Montgomery, WV12-1990
Skills
- Insurance verification
- Patient registration
- Medical record handling
- Compliance knowledge
- Data verification
- Records maintenance
- Billing Background
- Appointment scheduling
- Database management
- Front office administration
- Administrative support
- Clerical skills
- Office equipment operation
- Office equipment
- Customer relationship management
- Healthcare experience
- Compliance
- Attention to detail
- Time management
- Multitasking
- Follow-up skills
- Active listening
- Communication skills
- Billing Background
Timeline
Health Admissions Clerk
Ferris State University Eye Center
01.2019 - Current
Hold Edit/Date Entry Representative
Cardinal Health
07.2006 - 07.2017
Bachelor of Science - Business Management
West Virginia Institute of Technology