Tina Henry
North Las Vegas,NV
Summary
Focused Administrative Manager with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
9
9
years of professional experience
Work History
Guest Services Administrative Manager
The Venetian Resort Las Vegas
10.2018 - Current
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Completed bi-weekly payroll for 400 employees.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Updated reports, managed accounts, and generated reports for company database.
Guest Services Expeditor
The Venetian Hotel Resort Las Vegas
01.2015 - 10.2018
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Effectively communicated pertinent information between departments, ensuring smooth operations within the organization.
- Handled escalated calls with professionalism, finding resolutions that satisfied both customer needs and company guidelines.
- Improved delivery times by closely monitoring and prioritizing urgent requests.
- Managed high call volumes during peak periods while maintaining a calm demeanor and professional attitude.
- Showcased strong multitasking skills; managed multiple lines while accurately inputting data into software systems.
Education
College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Durango High School
Las Vegas, NV06.2004
Skills
Data Analysis
Data Retrieval Systems
Development of Policies and Procedures
Generating Reports
Hiring and Training
Interviewing and Hiring
Inventory Management
Operational Efficiency
Payroll Control
Personnel Supervision
Schedule Management
Verbal and Written Communication
Accomplishments
I was selected to be the departments Forbes Service Campion. In this role I organized and facilitated the department’s participation in the monthly Forbes meetings. I coordinated with the Hotel Operations department to ensure that team members were trained. I strategized with other Forbes Service Champions and implemented changes to improve communication to team members. In doing so, we accomplished an increase of the departments scores by 15% over the period of six months.
Timeline
Guest Services Administrative Manager
The Venetian Resort Las Vegas
10.2018 - Current
Guest Services Expeditor
The Venetian Hotel Resort Las Vegas
01.2015 - 10.2018
College of Southern Nevada
High School Diploma -
Durango High School
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