Tina Jo Olson
Holyoke,MN
Summary
Experienced scheduling professional with strong focus on patient coordination and administrative efficiency. Adept at managing complex schedules, ensuring seamless communication between medical teams, and adapting to evolving needs. Known for collaborative mindset, reliability, and achieving optimal outcomes in fast-paced healthcare environments. Proficient in medical terminology, electronic health records, and patient care coordination. Highly organized and skilled in managing surgical schedules and maintaining HIPAA compliance.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Surgery Scheduler
Aspirus/St Lukes Cardiology
Duluth, MN
09.2024 - Current
- Scheduled patient surgeries efficiently, reducing wait times and improving patient satisfaction.
- Coordinated with medical staff to ensure accurate scheduling and availability of operating rooms.
- Managed patient records using electronic health record (EHR) systems for streamlined access and updates.
- Communicated effectively with patients regarding pre-operative instructions and appointment confirmations.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Resolved scheduling conflicts to maintain high-quality patient services.
Medical Coder
Gateway Family Health Clinic
Moose Lake, MN
07.2021 - 09.2024
- Reviewed and analyzed medical records for accurate coding in compliance with regulations.
- Assigned appropriate codes to diagnoses and procedures using ICD-10 and CPT guidelines.
- Collaborated with healthcare providers to clarify documentation and improve coding accuracy.
- Conducted regular audits of coded data, ensuring consistency and adherence to standards.
- Maintained up-to-date knowledge of coding regulations, ensuring compliance with industry changes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Maintained a high level of productivity while consistently meeting deadlines for claim submissions.
- Ensured compliance with industry regulations and guidelines by staying up-to-date on the latest coding changes.
Revenue Cycle Specialist
Nemadji Research
Bruno, MN
10.2016 - 07.2021
- Analyzed revenue cycle processes to identify areas for improvement and enhance efficiency.
- Developed and implemented strategies to optimize billing, collections, and claims management.
- Collaborated with cross-functional teams to streamline workflows and improve accuracy of data entry.
- Managed disputes with payers, facilitating resolutions that improved cash flow timelines.
- Increased revenue by identifying and resolving billing errors in a timely manner.
- Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
- Reached out to insurance companies to verify coverage.
Veterinary Technician
Crow-Goebel Veterinary Clinic
Cloquet, MN
06.2016 - 07.2016
- Administered vaccinations and medications, ensuring compliance with veterinary protocols.
- Monitored vital signs during surgical procedures, contributing to patient safety and care.
- Assisted in diagnostic imaging and laboratory tests to support accurate diagnoses.
- Managed inventory of medical supplies, optimizing stock levels for clinic operations.
- Educated pet owners on post-operative care and preventive health measures, enhancing client relationships.
- Collaborated with veterinarians to develop treatment plans tailored to individual animal needs.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Assisted in preparation and administration of anesthesia for surgical processes.
Veterinary Technician
Twin Pines Veterinary Clinic
Askov, MN
07.2013 - 06.2016
- Streamlined workflow processes to improve efficiency in patient intake and treatment protocols.
- Mentored junior technicians in clinical procedures and best practices, fostering team development.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
- Maintained clean and sterile surgical areas, ensuring safe environment for animal surgeries.
- Assisted in dental procedures, contributing to overall oral health of patients.
- Assisted in diagnostic imaging and laboratory tests to support accurate diagnoses.
- Monitored vital signs during surgical procedures, contributing to patient safety and care.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
Education
No Degree - Business Management
Duluth Business University
MNNo Degree - Business Management
Fon Du Lac Tribal And Community College
Cloquet, MNNo Degree - Veterinary Science
Argosy University College of Health Science
Bloomington, MNSkills
- Schedule coordination
- HIPAA compliance
- Obtaining authorizations
- Teamwork orientation
- Following up with patients
- Patient relations
- Maintaining confidentiality
- EMR updating
- EHR systems expertise
- Appointment scheduling
- Organization and time management
- Epic systems
- Calendar and appointment management
- Medical terminology
- Customer service
- Patient health information Access
- HUC certified
Certification
HUC certified 2025
Timeline
Surgery Scheduler
Aspirus/St Lukes Cardiology
09.2024 - Current
Medical Coder
Gateway Family Health Clinic
07.2021 - 09.2024
Revenue Cycle Specialist
Nemadji Research
10.2016 - 07.2021
Veterinary Technician
Crow-Goebel Veterinary Clinic
06.2016 - 07.2016
Veterinary Technician
Twin Pines Veterinary Clinic
07.2013 - 06.2016
No Degree - Business Management
Duluth Business University
No Degree - Business Management
Fon Du Lac Tribal And Community College
No Degree - Veterinary Science
Argosy University College of Health Science