Tina Kelley
Nashville,TN
Summary
Determined Mortgage lending professional with documented success in competitive, fast-paced environment. Track record of exceeding expectations and production goals to drive growth. Collaborating with team members to deliver exceptional customer service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Post Closer/Auditor
FirstBank
Franklin, TN
08.2023 - 10.2023
- Reviewed closing documents to ensure accuracy and compliance with state laws, regulations and company policies.
- Resolved post-closing discrepancies between lenders and investors by researching title commitments, endorsements, and other related documents.
- Assisted customers in resolving post-closing issues or questions regarding their transactions.
- Conducted quality control reviews on closed loans by identifying errors or omissions which may affect loan eligibility or investor acceptance criteria.
- Communicated regularly with external parties such as lenders, investors and title companies regarding loan status updates.
- Provided training assistance to new team members as needed.
Loan Closer
Citizens Bank/Franklin American
Franklin, TN
11.2019 - 08.2022
- Preparation, reviewing and disclosing the closing disclosure to borrower
- Review submitted documentation
- Collaborate with title company to balance final closing disclosure figures
- Performs pre-closing review of documentation, title commitments needed to prepare closing package
- Communicates with underwriters and loan officers to ensure closing conditions are met prior to closing resolving any issues as needed
- Meticulous in delivering error-free closing document packages and ensuring compliance with company policies and regulatory requirements
- Maintained loan closing pipeline and coordinated funding with title/attorney
- Reviewed closing documents to ensure accuracy and compliance with state laws, regulations and company policies.
NNA Certified Signing Agent
Contractor
Nashville, TN
09.2015 - 11.2019
- Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
- Documented transactions in notary journal to maintained permanent records.
- Explaining the signing process to the client, including what they should bring to the signing and what information they should bring with them
- Printing, reviewing the documents for errors and discrepancies
- Reviewing and explaining any legal terms or concepts that may be unfamiliar to the signer
- Witnessing the borrowers signature
Credentialing Title Agent
Confluent Strategies
Cordova, TN
03.2015 - 08.2019
- Reviewing/Auditing Title Company/Attorney's Alta Best practice Policies and Procedures
- Verify all licensing of all employees is current
- Review all Escrow Trust Accounts
- Review Non-public Personal Information policy
- Review Real Estate Settlement Procedure, title policy production, consumer complaints procedures
- Reviewing of Cd and Onsite audit review
Secretary
CMT Sheet Metal
Irvine, CA
01.2008 - 01.2014
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Drafted agendas, meeting notes and other documents to enhance collaborative process.
- Processed payroll and submitted direct deposits using accounting software.
- Assisted with accounts receivable and accounts payable functions
- Preparation of job costing and proposals
Closing Manager
Synergy Capital Mortgage
San Juan Capistrano, CA
12.2004 - 12.2007
- Preparation / Auditing of loan documents
- Prepare all wires and warehouse line packages
- Consulted with warehouse bank personnel to handle collateral document shipments and ensure loans are purchased from investors in a timely manner
- Performed post-closing checks of mortgage loan documentation.
- Worked with third-party vendors to address and clear loan closing requirements.
- Reviewed closed loan packages for errors
- Trained and managed document closing dept
Skills
- Exceptional Customer Service and Communication skills
- Time management
- Attention to Detail and strong work ethic
- Teamwork
- Integrity
- Active Listening and problem solving
- Relationship Building
- Leadership Skills
- Multi-tasker
Certification
- NNA Certified Signing Agent-Notary
Timeline
Post Closer/Auditor
FirstBank
08.2023 - 10.2023
Loan Closer
Citizens Bank/Franklin American
11.2019 - 08.2022
NNA Certified Signing Agent
Contractor
09.2015 - 11.2019
Credentialing Title Agent
Confluent Strategies
03.2015 - 08.2019
Secretary
CMT Sheet Metal
01.2008 - 01.2014
Closing Manager
Synergy Capital Mortgage
12.2004 - 12.2007
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