Tina Kendall
Alexis,USA
Summary
Emphasizes passion, determination, and knowledge in building long-lasting, diverse, respectful, and productive relationships with peers, colleagues, and suppliers. Highlighting professionalism, focus, risk-benefit analysis, and extensive experience in achieving consistent results.
Diligent Program Managment with background in managing complex projects. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrated ability to manage project lifecycles and implement process improvements.
Overview
32
32
years of professional experience
Work History
Project Manager Lead
AT&T (MOBILTY)
01.2011 - Current
- Position: Transport Conversion Lead Project Manager - Mobility
- Responsibilities: Project and Program Management ~ Strategic/Tactical Planning ~ Cost Reduction and Process Improvement Strategies ~ Problem Resolution and Risk Management ~ Quality Assurance ~ Client Relations and Negotiations ~ Agile Methodologies ~ Personnel Management and Development ~ Consulting ~ Cross-functional Team Leadership and Collaboration ~ Best Practices Implementation ~ Change Management.
- National develop of work plan templates, project scope, change control processes standards and processes, ensuring compliance. Identifying risks, roadblocks, optimizing processes, partnering with organizations, building diverse cross departmental teams ensuring the appropriate department, vendor, engineer, etc. adhere to dates and deliverables as defined by the Plan.
- Project assignments:
- Transport Conversions Lead - L2L, C2C, O2O & DD1 –Senior Project Manager National & Regional Teams Lead – focus – 10G upgrades, Cost savings – Converting transport from one supplier to another to be more cost effective, improve project efficiencies.
- MLPPP – Program Manager National Team – focus – Process improvement – Bring the program back under control and ensure only the sites that need MLPPP truly use process in a timely matter. MLPPP is the process of using multiple T1’s to achieve higher bandwidth until ethernet or fiber can be deployed. Once an Ethernet solution was ability Converging sites that are MLPPP to the new transport.
- ETTC –Senior Project Manager – National & Market (Transport) – focus – Deliver Ethernet or fiber to cell sites to achieve great bandwidths. drive results / remove obstacles.
- Collector –Senior Project Manager – Market – focus – drive results / remove obstacles.
- Rehomes - Project Manager – Market – focus - drive results / remove obstacles insuring our RNC surge was done on time and without issue (outages)
- MSN/DCS – Project Manager – Market – focus – oversee the install and integration.
Project Manager
GOODMAN NETWORKS /AT&T
06.2010 - 01.2011
- Position: Northeast Implementation Eng & Common Systems Project Manager - Mobility
- Responsibilities: Managed the scope/personnel/information for each night(# of Node B’s, Source/Target RNC’s/MSC etc), Participate in the Daily(daytime) GO/NO GO calls for each night of rehome activity, Schedule the Nightly Rehome bridge, Host the Nightly bridge(ensure that MPC/vendor, Drive test teams etc are covered), Managed the Rehome and keep track of events/timeline, Make the GO/NO GO forward decision each night based on issues encountered, Engage the design teams (RNC, ATM, 911 etc..) to resolve issues on the bridge, escalate, as necessary, to secure appropriate support(Design, ATS, GPS etc), Have MNRC open TT’s for OPS(Switch/Field) support to follow up on open issues(T1 TT’s, Faulty cards replacement etc), Provide the Rehome summary report for each night, Handoff the open issues to the day crew before signing off each night.
Trainer I
VERIZON WIRELESS
10.2008 - 09.2009
- Position: Trainer on the PMTX (Packet MTX) - Mobility
- Responsibilities: Managed the training and development of the Packet MTX. This included but was not limited to use of GUI’s and UNIX (IEMS, SAM21, USP, CS2K, TMM, NPM, Common Web, APS, MDM, ETC), maintenance (backups, changing spares, and troubleshooting). Devices – CMT, CNM, CBM, GWC, 8600, MGW, & USP.
Project Manager
T-MOBILE
10.2007 - 09.2008
- Position: Technical Project Manager - Mobility
- Responsibilities: Managed vendors (Nortel, Alcatel, Tellabs, Nokia) – including scheduling, assignments, and support for preparing, expansions, installations and relocations of equipment. Coordinate with T-Mobile groups (engineers, FSC, RF, Field Ops, Switch, Development, Transport, 911 and senior management) to track down issues, finding info (SED’s) needed to complete projects. Project Managed transport team, switch, field, and RF to test and turn up of Node B’s. Managed for the test, turn up and call testing of the Alcatel RNC. Worked with CO Manager, Operations Manager and PMO team to verify schedules, issues and plan a strategy for the next phase of the project.
Senior Engineer
NORTEL
01.2007 - 10.2007
- Position: Network Integration Engineer - Mobility
- Responsibilities: Commissioning, testing, a turn up of PMSC (PVG, CMT, CNM2, ERS8600, SAM21/GWC, MS2000, USP, and the CS2000) Testing fibers (OTDR), cards, ports, Ethernet (making and testing new cat5/6 cables), and cross connects in a Tellabs 5500. Use of network and packet analyzers, such as Snoop and Ethereal, ATP test and first call.
Project Manager
CINGULAR
01.2006 - 12.2006
- Position: Core Implementation Project Manager - Mobility
- Responsibilities: Managed vendors installing, testing, and integration of 3 (2 GSM and 1 UMTS) Nortel soft switches. Project Managed the ATP, rehoming of BSC’s and cell sites and troubleshooting any issues. Tracked the converting of low speed SS7 links to the Sigtran and H.248 high-speed links, testing and turn up of platforms such as the following: Sonus, Sigtran, H.248, USP, and ECT. Responsible for managing network rehomes affecting 80% of the entire North and South Carolina network, managing all groups including but not limited to: 911, Intrado, billing, SGSN, CALEA , Operations, Vendors (Cisco, Sigtran Sonus, Nokia, Nortel, etc.) and other various groups to ensure they have and completed prep work and oversee the successful completion of this project.
Project Manager
ALCATEL
11.2005 - 01.2006
- Position: UMA Technical Project Manager - Mobility
- Responsibilities: Managed the Hardware Testing for Phase 1 UMA (Included 3 TMO labs and the FOA site). Managed troubleshooting between network groups; MSC, BSC, AAA Engineering, access point support, handset program writers and RF. Managed personnel hours and scheduling of onsite work. Managed the IOT lab to ensure the Test Plans were written and/or updated and uploaded. Collaborated with other onsite engineers to analyze, troubleshoot, and identify root cause failure analysis (use of Sniffer and Snoop) for the RND team in Plano. Responsible for reporting the lab results to Alcatel and the customer (TMO) daily, driving SR/PR (software and hardware problem reports) resolution back to the appropriate design teams. Represented the tabs and the lab work on daily escalation call between Alcatel and TMO and update the status of action items.
Engineer I
NORTEL
01.2005 - 11.2005
- Position: Network Integration Engineer - Mobility
- Responsibilities: MGW scripting for Passport 15K, Acceptance Testing for R4 Media Gateway call processing, Troubleshoot and resolve call processing errors on MSC for MGW technology (calltrak, ethereal, trawer, HLR, call routing, trunking, CDR, VLR), Installed, tested, and turned up (K to in service) various trunking types (SS7, PSTN, IMT, TTY, Operator Assisted, CIFWF, E911, 911, voicemail, 800), MGW announcement provisioning and implementation, GSM HLR call feature testing and provisioning, CDMA BSC script writing/implementation, CDMA cell site rehome testing/implementation, TDMA network testing/implementation/troubleshooting, Installed, tested and turned up entire PSTN network for 6 new TDMA switches, TDMA radio loads, TDMA network call testing, ATP worked in RNOC interfacing with the customer and engineers. Test D1’s out to site using Testsets; OTDR testing of fiber.
Senior Engineer
TRITONPCS/ SUNCOM
12.2002 - 01.2005
- Position: Senior Technical Engineer - Mobility
- Responsibilities: Managed growth (analyze, optimize, and forecast switch growth and performance), Cross Training, Maintenance and Troubleshooting. Areas of Skills: GSM/UMTS MTX Nortel Switch, translations for BSC and Sites, rehomes and troubleshooting Wireless E911, Phase 0, 1 and 2 Opera 3500 optical mux, Ericsson BSC’s (APG40 and IOG20), Tellabs and Alcatel DCS Main Focus: Patching, performance monitoring, and fault diagnosis & resolution.
Engineer I
TEK SYSTEMS/CINGULAR
12.2001 - 12.2002
- Position: Switch Engineer - Mobility
- Responsibilities: Maintenance / Troubleshooter System: GSM - DMS-MSC, XA-core. Day to day maintenance, pulling OM’s, troubleshooting alarms, building trunk groups, TCU’s, converting DTC’S TO SPM’S. Extensive knowledge of SPM’s, use of OTDR to test and troubleshooting fibers.
Project Manager
TES/NORTEL
09.1993 - 07.2001
- Position: Project Manager & Engineer - Wireline
- Responsibilities: Lead troubleshooter and Lead coordinator in Nortel’s Network Integration cut center – test and turn up of TDMA cell sites, troubleshooting spans, icp’s, icrm’s, radios, etc. Turnkey jobs; interfacing with the customer; coordinate the testing and integration of the field and cut center personnel. Test and integrate new cell sites ( AMP’s and CDMA), troubleshooting: D1’s, DS3’s, and fiber, T-coder’s, ICRM’s, ICP’s, datafill issues, alarms in the DMS- MTX, radio’s etc. starting with the turn down of old cell equipment, turning up the new Nortel site and allowing it to be test driven, bringing back down and turn back up the old equipment. Test and turning up new trunk groups. All work was done on In-service equipment.
Education
Certified ScrumMaster -
ScrumAlliance
Associates Degree in Applied Sciences - Telecommunications
Walbash Valley College
05.1993
Skills
- CORPORATE PLANNING AND STRATEGIC DEVELOPMENT
- ORGANIZATION DEVELOPMENT
- MULTI-PROJECT MANAGEMENT
- OPERATIONAL RE-ENGINEERING
- PRESENTATION AND TRAINING
- BUDGET AND COST CONTROL
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Project tracking
- Relationship building
- Customer relations
- Strategic planning
- Advanced problem solving
- Risk management
- Cross-functional collaboration
Awards
2015 4TH QUARTER SERVICE EXCELLENCE AWARD WINNER, 2014 WALL OF FAME AWARE WINNER, 2021, 2023, 2024 & 2025 CONNECTION AWARDS FOR LEADSHIP/INDIVIDUAL ACHIEVEMENT/PERFORMANCE
Timeline
Project Manager Lead
AT&T (MOBILTY)
01.2011 - Current
Project Manager
GOODMAN NETWORKS /AT&T
06.2010 - 01.2011
Trainer I
VERIZON WIRELESS
10.2008 - 09.2009
Project Manager
T-MOBILE
10.2007 - 09.2008
Senior Engineer
NORTEL
01.2007 - 10.2007
Project Manager
CINGULAR
01.2006 - 12.2006
Project Manager
ALCATEL
11.2005 - 01.2006
Engineer I
NORTEL
01.2005 - 11.2005
Senior Engineer
TRITONPCS/ SUNCOM
12.2002 - 01.2005
Engineer I
TEK SYSTEMS/CINGULAR
12.2001 - 12.2002
Project Manager
TES/NORTEL
09.1993 - 07.2001
Associates Degree in Applied Sciences - Telecommunications
Walbash Valley College
Certified ScrumMaster -
ScrumAlliance