Tina Kohrman
Westover,WV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Transitioning from fast-paced pharmacy environment, bringing wealth of experience in patient interaction and medication management. Skilled in multitasking and maintaining accuracy under pressure, ensuring high level of service. Seeking to leverage transferrable skills in new, challenging field to drive results and enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Pharmacy Services Representative
CVS Health
Monroeville, PA
- Calls from patients dealing with their Specialty medication
- Coordinated patient requests for new or refill order shipments
- Entered patient's copay assistance information
- Transferred patient to pharmacist for counseling or other clinical questions
- Provided excellent customer service while showing empathy
- Assisted patients with obtaining copay assistance
- Obtained patient's insurance information and forwarded to the correct department
Deli Clerk
Kroger
Morgantown, West Virginia
- Able to respond to customer inquiries by assessing customer's needs and problems in order to effectively deliver an ideal solution both in store and over the phone
- Operated meat and cheese slicers, oven, rotisserie, and fryers
- Effectively maintained food temperatures to comply with food safety standards.
Assistant Deli/Bakery Manager
Kroger
Morgantown, West Virginia
- Always kept all displays fully stocked and faced according to tag allocation, product movement and department standards
- Practiced creative merchandising
- Effectively directed and supervised all functions and activities of the Bakery department and its personnel to achieve the sales and profit goals established for the department
- Ensured that the work shifts of all department personnel contributed to the best financial interests of the store
- Ordering and monitoring all bakery and deli stock
- Communicated deficiencies to management regarding supply and equipment needs
- Coordinated with team members to meet department goals
- Collected and managed inventory data once per month
- Developed daily agenda in coordination with store manager
Coordinating Center Associate
United BioSource Corporation
Morgantown, WV
11.2019 - Current
- Handle inbound and outbound contacts from various sources related to a specific and/or multiple programs
- Complete follow-up with regards to missing information from stakeholders, including data entry process, documentation, and safety reporting.
- Escalate potential problems or issues that require management's immediate attention and provide a summary with appropriate detail to his/her direct supervisor
- Training new hires on the data entry process and procedures
- Remote work for 3 years
- Coordinated communication between team members to ensure smooth workflow and project completion.
- Assisted in data entry and maintenance of databases, ensuring accuracy and compliance with protocols.
- Maintained high levels of confidentiality when handling sensitive client information or financial transactions data.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Assisted in training new employees, ensuring a seamless integration into the team.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
Associate Degree - Business Management with Labor Studies Focus
Eastern Gateway Community College
Steubenville, OHSkills
- Customer engagement
- Strong attention to detail
- Flexible in dynamic environments
- Employee training
- Attentive communication
- Strong verbal communication
- Skilled in virtual teamwork
- Collaborative problem-solving
- Analytical problem-solving
- Collaborative teamwork
- Addressing customer concerns
- Experience with HIPAA standards
- Detail-oriented data management
Affiliations
- Member of Phi Theta Kappa honor society
- For a GPA of 3.5
- Member of the National Society of Leadership and Success
- For a GPA of 4.0
Timeline
Coordinating Center Associate
United BioSource Corporation
11.2019 - Current
Pharmacy Services Representative
CVS Health
Deli Clerk
Kroger
Assistant Deli/Bakery Manager
Kroger
Associate Degree - Business Management with Labor Studies Focus
Eastern Gateway Community College