Natasha Sidwell
Monroe,TN
Summary
Seasoned professional with 14 years of experience in customer support and pharmacy services, seeking a Customer Service Representative role. Excelled in resolving customer issues, managing prescription orders, and verifying insurance claims. Proven track record in enhancing customer satisfaction and maintaining rigorous financial accuracy across multiple customer-facing positions.
Overview
20
20
years of professional experience
Work History
Pharmacy Services Representative
Teleperformance
09.2023 - 04.2024
- Provided multidimensional customer support by addressing inquiries from patients and healthcare professionals, and maintained effective communication across phone, email, and online platforms
- Handled prescription management tasks, including order facilitation, medication refill coordination, and insurance information verification for efficient claim processing
- Resolved customer issues by delivering accurate information regarding medication availability, pricing, and delivery options, achieving satisfactory resolutions and upholding service quality standards.
Pharmacy Technician
Dan Sources Technical
02.2023 - 09.2023
- Ensured precise processing and review of pharmacy claims, maintaining accuracy in submissions across various stakeholders
- Conducted thorough verification of patient eligibility, insurance coverage, and prescription details to uphold the integrity of claim processing
- Addressed and rectified claim denials and discrepancies, facilitating clear communication with involved parties and proficiently managing updates within pharmacy software systems.
Credit and Collections Specialist
FedEx
02.2022 - 12.2022
- Generated accurate billing documents in accordance with service and shipment details
- Resolved billing discrepancies by coordinating with pertinent stakeholders to ensure account accuracy
- Maintained accounts receivable and enhanced collections procedures, resulting in a reduction of overdue accounts through consistent payment monitoring.
Head Cashier
Dollar Tree
05.2020 - 02.2022
- Provided exceptional customer service, fostering a positive environment and responding to customer inquiries with diligence
- Handled financial transactions with precision, upholding strict cash management protocols at checkout
- Assisted in inventory management, aiding in the accurate receipt and restocking of goods, maintaining store appearance.
Assistant Store Manager
Pamida
06.2004 - 07.2014
- Resolved customer complaints, ensuring issues were addressed promptly to uphold a positive shopping environment and improve customer satisfaction
- Delivered staff training and development programs, improving team performance and reducing turnover
- Managed inventory control measures, minimizing shortages and waste, thereby optimizing stock turnover
- Collaborated with the marketing department to execute promotional strategies that increased store traffic and sales.
Education
Technical Certification , Pharmacy Technician - undefined
01.2025
Non-degree program, Medical Billing and Coding - undefined
01.2009
High School Diploma - undefined
05.2004
Skills
- Strong Verbal and Written Communication
- Patience and Empathy
- Strong Problem Solving and Conflict Resolution Abilities
- Adaptability to Changing Customer Demands and Expectations
- Active Listening
- Proficient in Using CRM Software and Virtual Communication Tools
- Self-Motivated and Adept at Time Management in Remote Settings
- Attention to Detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Pharmacy Services Representative - Teleperformance
09.2023 - 04.2024
Pharmacy Technician - Dan Sources Technical
02.2023 - 09.2023
Credit and Collections Specialist - FedEx
02.2022 - 12.2022
Head Cashier - Dollar Tree
05.2020 - 02.2022
Assistant Store Manager - Pamida
06.2004 - 07.2014
Volunteer State Community College - Technical Certification , Pharmacy Technician,
Tennessee College of Applied Technology - Non-degree program, Medical Billing and Coding,
Pickett County High School - High School Diploma,
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