Tina Lynn English
Collection Specialist
La Vista,NE
Summary
Professional with strong expertise in collections, demonstrating high level of responsibility and adaptability. Skilled in resolving account discrepancies, negotiating settlements, and managing customer relationships. Consistently collaborates with teams to achieve targets and seamlessly adapts to changing requirements. Known for excellent communication, problem-solving abilities, and integrity in handling sensitive financial information.
Overview
17
17
years of professional experience
Work History
Credit & Collection Specialist
VALMONT INDUSTRIES
12.2021 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Facilitated prompt dispute resolutions, maintaining strong client relationships for continued business growth.
- Reduced delinquency rates by implementing effective collection strategies.
- Maintained detailed records of all collection activities, ensuring transparency and accountability within the department.
- Utilized advanced software tools to efficiently track account statuses and monitor aging reports, enabling proactive intervention when necessary.
- Responded to customer inquiries and provided detailed account information.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Collection Specialist / Client Success Specialist
INVESTOR BRAND NETWORK (IBN)
12.2020 - Current
- Effectively communicate with customers through various channels (email, phone, meetings) to notify them of past-due account status, while maintaining ongoing business relationships
- Complete prompt and accurate processing and recording of client transactional requests
- Produce invoices for various customers using accounting software
- Assist sales team in executing targeted marketing campaigns by curating specialized client lists and finalizing client communication emails
- Maintain working knowledge of support tasks in several departments, including sales and marketing, to assist in their work, as needed
Collection Specialist
INTRADO DIGITAL MEDIA | FORMERLY: WEST CORPORATION
01.2008 - 01.2020
- Manage dedicated pool of customer accounts, including account status monitoring, ongoing relationship management, and collaborative problem-solving
- Maintain regular and prompt customer communications via phone
- Coordinate account adjustments, small balance write-offs, and customer reconciliations
- Document customer communications and account updates in record-keeping software
Education
High School Diploma -
Papillion - LaVista High School
Papillion, NE05-1991
Skills
- IGT Smart Systems
- Proprietary software
- Business-to-Business Account Collections
- Collaborating
- Building relationships
- Customer Service
- Internal Client Relationships
- External Client Relationships
- Attention to Detail
- MS Office Suite
- Data entry proficiency
- Assertiveness
- Patience and Persistence
Accomplishments
- 01/01/18, Invited Participant in Company-Wide Performance Measurement and Compensation Focus Group Project
- 01/01/15, Created Employee Engagement Initiative to welcome new onboarding staff
- 01/01/92, Medal of Accomplishment for Acts of Service at Homestead Air Force during Hurricane Andrew
- 01/01/94, Medal of Accomplishment for Acts of Service at Port-Au-Prince in Haiti
Timeline
Credit & Collection Specialist
VALMONT INDUSTRIES
12.2021 - Current
Collection Specialist / Client Success Specialist
INVESTOR BRAND NETWORK (IBN)
12.2020 - Current
Collection Specialist
INTRADO DIGITAL MEDIA | FORMERLY: WEST CORPORATION
01.2008 - 01.2020
High School Diploma -
Papillion - LaVista High School
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