Tina Markovich
O'Fallon,IL
Summary
Experienced Director with more than 20 years of leadership of Federal, State and local healthcare programs and services. Strong commitment to quality assurance and improvement processes, as well as professional growth and development. Increased program funds by 500% over 5 years and expanded program staff by 40. Developed new concepts for program delivery and expanded services to ensure access to care for program recipients. Developed and opened a new social services drop-in center. Coordinated emergency response services during COVID pandemic for program patients. Successfully developed and maintained professional relationships with contractual partners including medical providers, not-for-profit and government agencies, as well as with program recipients. Developed and successfully implemented a regional consumer advisory committee. Demonstrated ability to implement strategic initiatives that enhance productivity and foster growth. Known for utilizing strong leadership and communication skills to facilitate team collaboration and achieve organizational goals.
Overview
25
25
years of professional experience
Work History
Senior Manager Social Services Programs
Washington University School of Medicine
01.2018 - Current
- Coordinate and oversee the delivery of core and supportive services to greater than 2000 patients per year in a clinical setting with a strong focus on access and retention in care.
- Write and ensure timely submission of competitive and continuation grant proposals.
- Monitor program performance and outcomes to ensure Federal, State and local standards are met, equitable and inclusive services are provided, and positive health outcomes are achieved.
- Coordinate with clinical, social services, and data/quality teams to plan, implement and evaluate quality improvement activities.
- Collaborate with clinic faculty and staff, as well as partner agencies, and peers from other departments to ensure timely linkage to and retention in medical care.
- Develop budgets and monitor expenditures for services and activities, to ensure services are sustainable, expenditures are appropriate, and funding is maximized.
- Monitor epidemiologic data, disease trends and service utilization for strategic planning and program development purposes.
- Lead long term strategic planning of programs and services to ensure program sustainability and evolution.
- Implement and develop operational standards, policies and procedures.
- Balance competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Demonstrate exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Lead, develop and supervise a large, diverse social services and administrative team with a focus on enhancing team productivity and morale, while delivering high-quality, equitable services.
- Enhance team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
- Conduct performance evaluations, compensation reviews, and hiring to maintain appropriate staffing requirements.
Program Director
St. Clair County Health Department
01.2006 - 01.2018
- Managed a federally-funded healthcare and support services program for a 12-county region.
- Developed and implemented a request for proposal/procurement process for awarding funds to sub-recipient agencies.
- Prepared and submitted grant applications to secure new and continued funding, successfully securing funds for all proposals submitted.
- Collaborated with the IL Department of Public Health to strategize service delivery, ensure compliance with federal and state requirements, and to achieve the goals of the program.
- Developed and maintained contractual and collaborative relationships with community partners to deliver quality services to program participants.
- Collaborated with service recipients to gather feedback on their experiences, preferences regarding accessing services, and to identify gaps in services that prevent them from achieving their desired health outcomes and quality of life.
- Developed and led a dedicated team of professionals who ensured patient/client access to services.
Program Manager
Christian Homecare Services, Inc.
09.2005 - 01.2006
- Met with family members and potential recipients of non-medical, home health care services to discuss their need for services and expectations for a quality services.
- Provided information on the scope of services to be delivered, agency standards, staffing plan, and ongoing evaluation of service delivery and consumer satisfaction.
- Recruited, hired, trained, supervised, and evaluated non-medical, home health care workers.
- Assessed consumer satisfaction, addressed concerns with gaps in services, and performance quality, and determined corrective actions required to achieve high-quality care and retention of consumers.
- Provided ongoing coaching and training for staff and implemented necessary staffing changes.
Contractual Coordinator
St. Clair County Health Department
10.2004 - 09.2005
- Provided case management and program coordination for a Federally-funded healthcare program.
- Developed and improved tracking systems for patient service delivery.
- Coordinated with clinical providers and staff to ensure program guidelines were followed and quality services were provided to program patients.
- Provided patient navigation including education, scheduling of medical appointments, addressing barriers to care, and plans for follow-up care and communication.
Patient Services Rep
American Cancer Society
01.2004 - 10.2004
- Implemented a newly created position and services at a regional office including coordination with state and branch leadership, medical providers, consumers, and volunteers.
- Participated in ongoing, statewide development and evaluation of the role.
- Led meetings with volunteers, providing education and training, obtaining input and feedback, and planning for service delivery.
- Scheduled and implemented services in the community in coordination with volunteers and medical facilities.
- Delivered direct patient services with empathy and compassion.
Health Educator
St. Clair County Health Department
01.2000 - 12.2003
- Developed and implemented health education programs to promote healthy lifestyles and prevent chronic diseases.
- Maintained accurate and complete records to document program activities and outcomes.
- Assessed success of health education programs through surveys and data collection.
- Enhanced patient outcomes by providing one-on-one counseling on health behaviors and disease management.
- Built partnerships with community organizations to expand reach and impact.
- Developed and distributed health education materials to increase awareness and understanding.
- Raised awareness of public health issues through organizing workshops, seminars, and presentations.
- Participated in community outreach activities to promote health education initiatives.
Education
Master’s in Business Administration -
Lindenwood University
05-2013
Bachelor of Science - Community Health
Southern IL University Edwardsville
05-2000
Skills
- Strategic planning, development & implementation
- Financial management & oversight
- Expenditure monitoring
- Service development & execution
- Multidisciplinary service coordination
- Policy & procedure development
- Project management
- Building & maintaining community partnerships
- Contract & MOU development
- Conducting & participating in site visits & audits
- Presentation development & delivery
- Professional writing, Grant writing & reporting
- Staff leadership, development & mentoring
- Market analysis
- Advocacy
- Diversity, equity & inclusion
- Emergency management & response
- Data collection & analysis
Professional Committees
- Member of St. Louis HIV Planning Council
- Former co-chair of Planning Council Care Strategy committee
- Former member of Southwestern IL HIV Advisory Group
Timeline
Senior Manager Social Services Programs
Washington University School of Medicine
01.2018 - Current
Program Director
St. Clair County Health Department
01.2006 - 01.2018
Program Manager
Christian Homecare Services, Inc.
09.2005 - 01.2006
Contractual Coordinator
St. Clair County Health Department
10.2004 - 09.2005
Patient Services Rep
American Cancer Society
01.2004 - 10.2004
Health Educator
St. Clair County Health Department
01.2000 - 12.2003
Master’s in Business Administration -
Lindenwood University
Bachelor of Science - Community Health
Southern IL University Edwardsville
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