Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Martinez

Colton,CA

Summary

Dynamic professional with extensive experience at Walmart, excelling in effective communication and team motivation. Proven track record of increasing margins and fostering strong relationships among associates. Skilled in metrics-driven decision-making and recruiting talent, consistently enhancing team performance and customer satisfaction in fast-paced environments.

Overview

22
22
years of professional experience

Work History

Food and Consumables Coach

Walmart
02.2025 - Current
  • Promoted partnership values amongst Team Leads, Team Associates. Fostering a positive competitive atmosphere within the team environment through margin, VPI and feature planning.
  • Boosting team confidence and morale through one on one sales floor and Backroom training continuous feedback, Collaboration of associates ideas and recommendations.
  • Collaborating with other managers to share best practices, techniques, and insight of work ethics to lead the team’s successful departments. Building confidence in Team leads on communication with management team.
  • Developed strong partnership with Fresh/ consumables team following Better Way. Increasing sales, ability to speak to metrics, community outreach for the right merchandise, gain customer trust through inviting environment and product availability.

GM Coach

Walmart
01.2023 - 02.2025
  • Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences, current trends.
  • Fostered a positive work environment to improve team morale and productivity levels.
  • Increased margin by 4% within the region, offering save money live better model through GM sale floor prioritizing Mainstays features.
  • Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
  • Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.

Assistant

Walmart
07.2020 - 01.2023
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism,

  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.

Assistant Manager

Walmart
09.2016 - 09.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Invoice Associate

Walmart
11.2011 - 09.2016
  • Provided exceptional customer service to both internal departments and external vendors, addressing inquiries professionally and efficiently.
  • Streamlined accounts payable processes for increased accuracy and faster payment turnaround times.
  • Reconciled processed invoices against purchase orders, identifying discrepancies and resolving issues promptly.
  • Ensured prompt approval of invoices through effective communication with appropriate department managers or budget owners.
  • Reduced invoice errors thorough receiving audits. Entry verification procedures, ASN validation.

Claims Supervisor

Walmart
11.2008 - 11.2011
  • Monitored regularly, identifying areas for improvement and implementing corrective measures to shipment and handling of hazardous materials.
  • Assisted in and selection of new claims adjusters, ensuring they possessed the necessary skills and expertise to excel in their roles.
  • Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
  • Maintained up-to-date knowledge on company producers and policy updates. , Regulatory changes to ensure optimal decision-making in the claims management process, shipping supplies in stock for DOT classifications.
  • Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
  • Increased accuracy in claim evaluations through comprehensive documentation and attention to detail with charge backs, potential hazards.

Claims/ Risk Control

Walmart
11.2004 - 11.2008
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment. Building partnership with salefloor team to ensure savings provide to customers, appropriate for shipping or processing as hazardous waste.
  • Proven ability to learn quickly and adapt to new situations, Collecting files and communicating with York on claims filed within the facility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Service Desk Associate

Walmart
01.2003 - 11.2004
  • Engaged in customer support interactions via telephone, in person transactions.
  • Attended daily team meetings to service knowledge and gain insight into beneficial issue resolution strategies.
  • Maintained quick efficient environment, cleanliness, prioritization of departments and self ready product.
  • Resolved common customer concerns with satisfaction as top priority.
  • Answered customer product attribute and usage questions to promote satisfactory product ownership experience.

Education

Colton High School
Colton, CA
2001

Skills

  • Effective communication
  • Group leadership
  • Personable and friendly
  • Building relationships
  • Team motivation
  • Metrics driven
  • Recruiting and Retaining
  • Structured

Timeline

Food and Consumables Coach

Walmart
02.2025 - Current

GM Coach

Walmart
01.2023 - 02.2025

Assistant

Walmart
07.2020 - 01.2023

Assistant Manager

Walmart
09.2016 - 09.2019

Invoice Associate

Walmart
11.2011 - 09.2016

Claims Supervisor

Walmart
11.2008 - 11.2011

Claims/ Risk Control

Walmart
11.2004 - 11.2008

Service Desk Associate

Walmart
01.2003 - 11.2004

Colton High School

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