Tina Mason
Roanoke,VA
Summary
Dynamic professional with a proven track record at Wells Fargo, excelling in customer service and collections processing. Skilled in relationship building and critical thinking, adept at enhancing customer satisfaction and resolving inquiries. Demonstrated ability to maintain professionalism under pressure, achieving positive outcomes in high-stress situations.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
28
28
years of professional experience
Work History
Collections Agent
Wells Fargo
08.2023 - 10.2024
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Counseled debtors on payment options and arranged installment agreements.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
Customer Service Representative
Wells Fargo
02.1997 - 10.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Business Administration
Benedict College
Columbia, SC01-1992
Skills
- Payment arrangement
- Collections processing
- Account management
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
Timeline
Collections Agent
Wells Fargo
08.2023 - 10.2024
Customer Service Representative
Wells Fargo
02.1997 - 10.2024
Bachelor of Science - Business Administration
Benedict College
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