Tina McCoy
Castlewood,VA
Summary
Reliable and compassionate candidate, offering a degree in psychology and education in childhood development. Well-versed in needs and behaviors of children of all ages. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Manager
Lowe's Home Centers, Inc
04.2012 - Current
- Engaged in all aspects of managing a retail store, including leadership and development and payroll and money handling.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
- Used coordination and planning skills to achieve results according to schedule.
- Identified issues, analyzed information and provided solutions to problems.
- Oversaw daily operations to ensure high levels of productivity.
- Resolved problems, improved operations and provided exceptional service.
Customer Service Representative
US SOLUTIONS GROUP (FedEx Call Center)
11.2007 - 01.2012
- Answered phones from customers professionally and responded to their inquiries and complaints.
- Handled and resolved customer complaints regarding product sales to customer service problems.
- Identified and escalated priority issues and reported to high-level management.
- Followed up complicated customer calls where required.
- Recorded details of comments, inquiries, complaints, and actions taken.
- Left this position to return to school and complete my BA.
Early Head Start Teacher
People Inc
10.2000 - 09.2005
- Handled all aspects of planning curriculum and age-appropriate activities.
- Worked with families and community to better serve the children's needs.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
Education
CSC In Early Childhood With RBT Certification - Child Hood Development
Virginia Highlands Community College
Abingdon, VABachelor of Science - Psychology
King College
Bristol, TN2014
Chikdhood Development
Virginia Highlands Community College
Abingdon, VA2005
Vocational Health Studies Certificate -
Virginia Highlands Community College
Abingdon, VA2001
Skills
- Experienced in diversity, including culture, race, socioeconomic status, religion, sexual orientation, and education
- Exceptional customer service, management, and clerical skills
- Excellent leadership and communication skills
- Passionate about helping children and families
- Extensive knowledge and understanding of child development
- Positive and energetic
- Thrives well under pressure
Languages
Spanish
Elementary
References
- Tomosa Galishaw, Director Early Headstart, People Inc, 276-494-2194 (Professional reference)
- Kathy Bradley, Court Clerk, Abingdon Federal Court, 276-356-1973 (Personal reference)
- Rhonda Montgomery, Human Resources, 276-608-9671 (Professional reference)
- Christine Foote, Program Director Specialist, Boys and Girls Club, 276-696-2467 (Personal reference)
Timeline
Manager
Lowe's Home Centers, Inc
04.2012 - Current
Customer Service Representative
US SOLUTIONS GROUP (FedEx Call Center)
11.2007 - 01.2012
Early Head Start Teacher
People Inc
10.2000 - 09.2005
CSC In Early Childhood With RBT Certification - Child Hood Development
Virginia Highlands Community College
Bachelor of Science - Psychology
King College
Chikdhood Development
Virginia Highlands Community College
Vocational Health Studies Certificate -
Virginia Highlands Community College