Tina McPeek

• Processed purchase orders and invoices in accordance with company procedures.
• Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
• Maintained complete documentation and records of all purchasing activities.
• Created purchase order invoices in the Eagle system, complete with pricing, description, and quantity per order, and applied any discounts to the order
• Distributed products to other stores within the Eagle system by transferring old and new products.
• Computed and created purchase orders in Eagle to monitor stock levels, verify purchase requisitions.

• In charge of changing the current sales ad to the new ad
• Assisted with the unpacking and placement of incoming stock
• Maintained accurate floor counts of products weekly with electronic scanning tools to allow for the replenishment of stock based on company inventory requirements.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
• Worked with loss prevention in monitoring shopper behavior.
• Maintained clean sales floor and straightened and faced merchandise.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Managed cash register after end of shift to balance and record accurate transactions.
• Utilized upselling techniques to promote additional products and increase sales.

• Maintained contact with customers about their service, including resolving any arising disputes
• Created and maintained spreadsheets for upper management
• Responsible for all Better Business Beau claims, Attorney General Claims, and upper management issues
• Listened to customers in actively to assess issues and provide accurate information.
• Documented customer concerns and inquiry resolutions in internal computer system.
• Researched and resolved account and service problems with friendly, knowledgeable support.
• Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
• Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
• Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Manager in training— multiple locations
• Managed several locations in the Kansas City Metro Area
• Analyzed customer feedback data to identify areas of improvement and develop solutions.
• Trained and guided team members to maintain high productivity and performance metrics.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Trained new employees on proper protocols and customer service standards.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Promoted an environment that was a guest-focused restaurant.
• Mentored and motivated team members to achieve challenging business goals.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Resolved problems promptly to elevate customer approval.
• Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

• Entered details into computer systems and managed database of information.
• Worked effectively with staff from all departments to coordinate resolutions.
• Responded to patient concerns and questions with compassionate and knowledgeable service.
• Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
• Maintained patient records and updated electronic health systems to safeguard data.
• Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.

• When processing incoming information, strong data entry skills are required when recording/documenting activities and patient interactions via appropriate systems and records
• Answer inbound calls, carefully assess their purpose, prioritize their handling, and triage the calls if indicated—strong attention to detail to maintain information on file
• Appropriate active communication is required when reaching out to patients to explain the following steps, so everyone understands—insurance and income verification for program eligibility requirements for supported programs
• Enroll new customers into member programs—compliance with company call center policies and various patient assistance program policies
• Complete various special projects as required

• Strong attention to detail is required when gathering logistical information, including charges owed, release paperwork, and detailed information on damages to ensure the appropriate equipment is present
• I received incoming calls from clients, vendors, and pick-up locations while issuing paperwork to vendors and negotiating transport prices for unit transport
• The ability to problem-solve incoming issues from vendors when information collected on a pick-up requires renegotiation due to additional time resulting in new information obtained
• The ongoing management pick up of an item could impact scheduling and the bottom line
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Worked with customers to integrate processes and correct issues.
• Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
• Reviewed pricing structures and conducted negotiations to obtain favorable rates and conditions.

Managed multiple stores in the Kansas City Metro Area.

In charge of inventory control, purchasing/forecasting, invoice reconciliation, and loss prevention.

• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.