Hospitality Operations Client Relations Guest Experience
Open To Work
Tina Milton
Unidine Compass Group
Atlanta,GA
Work Preference
Job Search Status:
Open to work
Desired Job Title
Account ManagerArea ManagerOperations SpecialistBusiness Operations ManagerProcess Improvement Specialist
Work Type
Full TimeConsulting
Important To Me
Career advancementWork-life balanceCompany CulturePersonal development programs
1
Certification
18
Years of experience
Hospitality and operations leader with 15+ years of experience across senior living, airport lounges, healthcare, campus dining, retail, catering, and luxury hotel service. Experienced in leading busy daily operations, developing teams, managing client relationships, and keeping service standards high. Hands-on background with multimillion-dollar budgets, labor, purchasing, inventory, vendor partnerships, catering, compliance, and service recovery. Known for being approachable, dependable, and focused on both the guest experience and the business.
Work History
2 Years
01.2024 - 01.2026
2 Years
Dining Director
Unidine Compass Group | Atlanta, GA
01.2024 - 01.2026
- Led day-to-day dining and hospitality operations in a high-volume, seven-day environment, overseeing service, staffing, purchasing, inventory, vendors, budgets, and client expectations.
- Partnered closely with community leadership, residents, families, and department stakeholders to resolve concerns, improve communication, and maintain a consistent guest experience.
- Managed financial and operational performance, including labor, expenses, payroll verification, invoices, forecasting, and controllable costs; helped reduce annual expenses by approximately 8-12%.
- Maintained strong food safety and sanitation standards through daily, weekly, and monthly audits, including a 100% health inspection result.
5 Years
01.2019 - 01.2024
5 Years
Assistant General Manager
Eurest Compass Group - Delta Sky Club | Atlanta, GA
01.2019 - 01.2024
- Supported high-volume airport lounge operations with responsibility for guest experience, staffing, training, purchasing, inventory, financial performance, and daily execution.
- Worked across teams to address service gaps, coach employees, manage competing priorities, and maintain the polished service standards expected in a premium hospitality environment.
7 Years
01.2012 - 01.2019
7 Years
Operations, Retail & Catering Leadership
Compass Group
01.2012 - 01.2019
- Held progressive leadership roles across healthcare, campus dining, retail, and catering, supporting multimillion-dollar operations, special events, customer requests, vendors, inventory, staffing, and service standards.
- Built strong client relationships and used customer feedback and business needs to improve service, resolve issues quickly, and support successful catering and event execution.
3 Years
01.2008 - 01.2011
3 Years
In-Room Dining Supervisor
The St. Regis Atlanta
01.2008 - 01.2011
- Coordinated luxury in-room dining service, handled guest requests and concerns, supported team execution, and maintained high standards for presentation, professionalism, and personalized service.
Skills
- Daily Hospitality Operations | Client & Guest Relations | P&L / Budget Management | Labor & Cost Control | Catering & Events | Hiring
- Training & Coaching | Purchasing & Inventory | Vendor Management | Food Safety & Sanitation | Service Recovery | Payroll & Invoice Verification | KPI Tracking
Certification
- Hospitality Management Diploma
- ServSafe Certification
- Allergen Certification
- Project Management Certification
- Customer Service Certification
Timeline
Dining Director
Unidine Compass Group
01.2024 - 01.2026Read more
Assistant General Manager
Eurest Compass Group - Delta Sky Club
01.2019 - 01.2024Read more
Operations, Retail & Catering Leadership
Compass Group
01.2012 - 01.2019Read more
In-Room Dining Supervisor
The St. Regis Atlanta
01.2008 - 01.2011Read more