Tina Mullins
Nashville,TN
Summary
A highly skilled Office Manager with 14 years of experience currently seeking a position in a company where these skills will help with the growth of the company in major ways. Hard working, with a positive attitude, along with being willing and eager to learn new things. A proven team player always putting team over self. Someone who doesn't need a lot of supervision and work well alone. Reliable, organized, with a strong attention to detail that is rare to find.
Overview
15
15
years of professional experience
Work History
Front Office Administration/Co-Office Manager
Dan D. Harris, Jr., DMD
06.2013 - Current
- Customer service and scheduling of appointments for doctor and hygienists of busy and respected periodontal office.
- Welcome patients and immediately offer assistance by asking open-ended questions.
- Collect patient documents and information upon referral.
- Aid colleagues and patients through regular communication and assistance.
- Prepare treatment plans, insurance claim forms, and pre-determinations.
- Explain insurance benefits, outline pricing details for treatment, and give patient payment options before scheduling treatment.
- After receiving explanation of benefits and denials from insurance companies, apply insurance payments and write-offs to patients' accounts.
- Perform billing, collection and reporting functions.
- Review daily reports, prepare bank deposits and post daily revenue to stay on top of administrative demands.
- Complete bi-weekly payroll.
- Provide backup to front desk to step in to assist with various tasks.
- Delegate tasks to administrative support staff to organize and improve office efficiency.
- Effectively communicate (through written correspondence or phone calls) with referring dental offices regarding patient care/treatment/follow-up.
Front Office Administration/Office Manager
Robert G. Fitch, DMD
05.2008 - 05.2013
- Took on the major project of converting a dental office from strictly paper based to digital records.
- Customer service, answering calls, and welcoming patients upon arrival.
- Coordinated appointment schedules for dentist and hygienists.
- Submitted insurance claims and predetermination of benefits.
- Obtained health histories and maintained patient records.
- Reviewed status of waiting rooms routine basis to ensure that patients were being seen in efficient manner.
- Processed billing and payments.
- Able to give patients pre-treatment payment options with insurance quotes.
Education
Associates - Office Systems
Murray State University
1994
Skills
- Office Management
- Scheduling Coordinator
- Patient Educator
- Treatment Coordinator
- Insurance Billing Specialist
- Microsoft Office Proficient
- Exceptional Customer Support
- Interoffice Communication
- Eaglesoft and DSN Proficient
- Care Credit Knowledge
Timeline
Front Office Administration/Co-Office Manager
Dan D. Harris, Jr., DMD
06.2013 - Current
Front Office Administration/Office Manager
Robert G. Fitch, DMD
05.2008 - 05.2013
Associates - Office Systems
Murray State University
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