Kaycee Jordan
Prattville,AL
Summary
Efficient Dental Insurance Coordinator known for high productivity and ability to complete tasks swiftly while maintaining accuracy. Skilled in claim processing, insurance verification, and billing procedures. Excel at communication, problem-solving, and time management, ensuring smooth operations within dental practices. Ready to leverage specialized skills to enhance office efficiency and patient satisfaction.
Overview
5
5
years of professional experience
Work History
Insurance Coordinator
Scott Harris Dmd
Montgomery, AL
07.2023 - Current
- Resolved any discrepancies between patient billing statements and insurance reimbursements.
- Maintained relationships with third party payers in order to obtain timely payment on submitted claims.
- Responded promptly to inquiries from patients, providers, and insurers regarding claim status.
- Analyzed trends in denied claims or other problems that might indicate a need for policy changes or additional training.
- Assisted patients in understanding their benefits packages, including co-payments, deductibles.
Front Desk Receptionist
Zelda Court Dental Care
Prattville, AL
12.2020 - 07.2023
- Collected payments from patients in accordance with established policies and procedures.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Provided support related to appeals processes by researching medical records, coding manuals.
- Updated patient records when necessary due to changes in coverage or benefit levels.
Customer Service Representative
First Heritage Credit LLC
Prattville, AL
07.2021 - 12.2021
- Met inbound customer needs while maintaining strict performance and call volume targets
- Maintained customer satisfaction by focusing on customer needs and resolving concerns
- Handled customer inquiries, billing questions, payments, and service requests
Customer Service Representative
YMCA Of Prattville
Prattville, AL
07.2019 - 05.2021
- Leveraged sales expertise to promote The YMCA and capitalized on upsell opportunities
- Answered customer telephone calls promptly to avoid on-hold wait times
- Anticipated needs and resolved problems to keep customers satisfied
Education
High School Diploma -
Wetumpka High School
Wetumpka, AL04.2021
Skills
- Upbeat and Positive Personality
- Customer Retention Strategies
- Relationship Building
- Strong Communication
- Dental insurance experience
- Insurance Verification
- Insurance claims processing
Timeline
Insurance Coordinator
Scott Harris Dmd
07.2023 - Current
Customer Service Representative
First Heritage Credit LLC
07.2021 - 12.2021
Front Desk Receptionist
Zelda Court Dental Care
12.2020 - 07.2023
Customer Service Representative
YMCA Of Prattville
07.2019 - 05.2021
High School Diploma -
Wetumpka High School
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