Summary
Overview
Work History
Education
Timeline
Generic

Tina Nelson

Appleton

Summary

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.

Overview

14
14
years of professional experience

Work History

Multi-Channel Customer Service Rep

Alta Resources
04.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Office Manager

Midwest Security
06.2020 - 01.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.

Vault Personnel
01.2017 - 04.2019
  • Company Overview: Dunbar Armored
  • I drove the armored cars to and from businesses to pick up their valuables
  • I delivered coin and change orders, got promoted to the vault and took care of OMS and made sure each package was being delivered to the right place
  • Make sure all change orders and ATMs where on the right shelf for the right route everyday so the driver/guards can do their jobs properly
  • Dunbar Armored

Installer

31W-Insulation
10.2015 - 01.2017
  • I drove the box truck to different sites and installed shelving, bath hardware, mirrors, and sometimes on the big houses I would install all the doorknobs including keying them

Assembly Tester

Ariens Co.
10.2011 - 10.2015
  • Test all the assembled units make sure everything was tight and assembled right
  • Make sure wheel speed was set to the right specs, train new individuals
  • When team lead wasn’t there I ran the floor
  • Assemble the units in a timely manner
  • Package the lawnmowers and then hop on forklift and take them back to shipping

Education

High School Diploma -

Hilbert High School
01.2002

Timeline

Multi-Channel Customer Service Rep

Alta Resources
04.2023 - Current

Office Manager

Midwest Security
06.2020 - 01.2023

Vault Personnel
01.2017 - 04.2019

Installer

31W-Insulation
10.2015 - 01.2017

Assembly Tester

Ariens Co.
10.2011 - 10.2015

High School Diploma -

Hilbert High School

Similar Profiles

CREATE PROFILE
Tina Nelson