Tina Nguyen
Saint Petersburg,FL
Summary
Compassionate professional with background in customer service, skilled in providing top-notch support and comfort to guests and clients. Possess strong communication abilities and adeptness at creating positive environments for diverse client needs. Have improved quality of life for individuals through personalized attention and care strategies. Demonstrated ability to manage various tasks efficiently, ensuring customer satisfaction and well-being.
Overview
6
6
years of professional experience
Work History
Server and Lead Hostess
Tradewinds Island Resorts
Saint Pete Beach, FL
11.2018 - 10.2024
- Dynamic and customer-focused server with many years of experience in fast-paced environments
- Skilled in providing exceptional service, managing customer inquiries, and ensuring a positive dining experience
- Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere to enhance their dining experience
- Supervise and coordinate the daily activities of the front-of-house team, including host/hostess staff, to ensure efficient seating arrangements and optimal guest flow
- Manage reservation systems (e.g., OpenTable) and ensure accurate guest records, including special requests or seating preferences
Insurance Specialist
USHEALTH Advisors
Saint Petersburg, FL
10.2023 - 02.2024
- Results-driven insurance advisor assessing client needs and providing tailored insurance solutions
- Learned to build and maintain client relationships, effectively communicating policy details, and guiding clients through the claims process
- Expertise in life and health insurance options
- Committed to delivering exceptional customer service and ensuring compliance with industry regulations
Hostess and Server
Urban Stillhouse
Saint Petersburg, FL
08.2020 - 02.2021
- Greeted and sat guests promptly, ensuring a welcoming atmosphere and managing the flow of dining room traffic
- Provided excellent customer service by taking orders, serving food and beverages, and addressing guest inquiries with a positive attitude
- Managed reservations and waitlists, optimizing seating arrangements to maximize restaurant efficiency
Education
AA -
St Petersburg College
Saint Petersburg, FL10.2024
Skills
- Customer service
- Time management
- Communication skills
- Leadership
- Bilingual
- Guest services
- Food service
- Microsoft word
- Documentation review
Languages
Vietnamese
Professional
Timeline
Insurance Specialist
USHEALTH Advisors
10.2023 - 02.2024
Hostess and Server
Urban Stillhouse
08.2020 - 02.2021
Server and Lead Hostess
Tradewinds Island Resorts
11.2018 - 10.2024
AA -
St Petersburg College
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