Summary
Overview
Work History
Education
Skills
Timeline
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Tina Nichols

ASHEVILLE,NC

Summary

Adept at fostering customer loyalty and exceeding sales targets, I leveraged my strong work ethic and exceptional communication skills at NTB to not only meet but surpass monthly goals. My approach, emphasizing customer service and strategic upselling, resulted in a significant profit increase, showcasing my ability to drive business growth and team performance.

Overview

10
10
years of professional experience

Work History

Service Advisor

NTB
11.2023 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Commercial Sales Manager

O’Reilly ‘s
12.2021 - 11.2023
  • Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
  • Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
  • Responded to customer feedback in professional and constructive way.
  • Developed strategic initiatives based upon company objectives aimed at accelerating growth.
  • Fostered a positive team environment, creating an atmosphere of mutual support and encouragement that contributed to improved overall performance.
  • Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.
  • Increased company profit Number% through upselling packages to corporate groups.

Commercial Sales

AutoZone
06.2014 - 12.2021
  • Led training sessions for junior Sales Agents on product knowledge, company policies, and best practices in commercial sales approaches effectively boosting their performance levels over time consistently.
  • Increased commercial sales revenue by implementing strategic marketing plans and identifying new business opportunities.
  • Boosted commercial sales by implementing effective marketing strategies and coordinating promotional events.
  • Assisted in developing annual budgets for the commercial sales team based on historical data analysis and projected growth patterns.
  • Increased client satisfaction by providing exceptional customer service and addressing commercial sales inquiries.
  • Prepared detailed reports for management review, highlighting key accomplishments within the commercial sales division.
  • Mentored junior team members on best practices in commercial sales, fostering a supportive learning environment that encouraged growth and professional development.
  • Promoted value of customer relations training to commercial sales and service organizations.
  • Streamlined internal processes within the commercial sales department by identifying areas for improvement, implementing changes that led to increased efficiency and productivity.

Education

Nursing License -

AB Tech
Asheville, NC

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Listening skills
  • Attention to detail
  • Excellent communication
  • Service estimates
  • Service recommendations
  • Team player mentality
  • Handling customer complaints
  • Complaint resolution
  • Price quoting
  • Service scheduling
  • Goal-oriented mindset
  • Workflow management
  • Performance goals

Timeline

Service Advisor

NTB
11.2023 - Current

Commercial Sales Manager

O’Reilly ‘s
12.2021 - 11.2023

Commercial Sales

AutoZone
06.2014 - 12.2021

Nursing License -

AB Tech

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Tina Nichols