Tina Niles
CHESAPEAKE,VA
Summary
Compassionate Medical Assistant experienced in delivering high-quality care to diverse patient populations. Achieved high levels of patient satisfaction through exceptional bedside manner and effective communication. Focused on enhancing patient safety and well-being in critical care, pre-op, and post-op environments.
Overview
4
4
years of post-secondary education
15
15
years of professional experience
Work History
Patient Care Technician
Hospital For Extended Recovery
Norfolk, VA
10.2025 - Current
- Assisted extended recovery patients with bathing, dressing, and daily personal care.
- Monitored vital signs and reported changes to nursing staff promptly.
- Repositioned patients to support comfort, skin care, and mobility.
- Recorded patient information in charts following hospital documentation standards.
- Transported patients safely between units, therapy sessions, and diagnostic areas.
- Cleaned and stocked patient rooms with recovery supplies and equipment.
- Supported nursing team with transfer assistance and infection control practices.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Assisted with patient admissions, discharges and transfers.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Helped create a safe environment by following infection control policies.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted with patient transfers from bed to wheelchair or stretcher.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Provided emotional support for patients and families during difficult times.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Maintained inventory levels of essential supplies for efficient operations. unit frequently with necessary medical supplies.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Instructed new employees on proper techniques of performing daily tasks.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Participated in quality improvement activities within the department.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Turned and repositioned bedridden patients to prevent bedsores.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Planned and served meals and snacks to patients according to prescribed diets.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
Medical Assistant
Harmony Cares
Virginia Beach, Virginia
02.2025 - 10.2025
- Prepared exam rooms and equipment for HarmonyCares patient visits.
- Collected vital signs and updated patient charts in HarmonyCares records.
- Assisted providers with procedures during home-based care appointments.
- Scheduled follow-up visits and coordinated patient communication for HarmonyCares.
- Verified patient information and insurance details before appointments.
- Documented medications, allergies, and care instructions in electronic records.
- Supported HarmonyCares teams with specimen collection and lab coordination.
- Maintained supplies and cleaned treatment areas per HarmonyCares standards.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
Medical Assistant
TidalHealth
Berlin, Maryland
01.2025 - 02.2025
- Assisted providers with procedures during home-based care appointments.
- Verified patient information and insurance details before appointments.
- Documented medications, allergies, and care instructions in electronic records.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Medical Assistant
Advanced Dermatology
Allentown, Pennsylvania
08.2023 - 01.2024
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Assisted providers with procedures during home-based care appointments.
- Verified patient information and insurance details before appointments.
- Documented medications, allergies, and care instructions in electronic records.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Administered injections, medications and treatments as directed by the physician.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
Patient Care Technician
St Luke's Healthcare System
Coaldale, Pennsylvania
09.2020 - 08.2023
- Assisted extended recovery patients with bathing, dressing, and daily personal care.
- Monitored vital signs and reported changes to nursing staff promptly.
- Repositioned patients to support comfort, skin care, and mobility.
- Collected specimens and prepared supplies for bedside care tasks.
- Recorded patient information in charts following hospital documentation standards.
- Transported patients safely between units, therapy sessions, and diagnostic areas.
- Cleaned and stocked patient rooms with recovery supplies and equipment.
- Supported nursing team with transfer assistance and infection control practices.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Assisted with patient admissions, discharges and transfers.
Practice Coordinator
St.Lukes Hospital
Wind Gap, Pennsylvania
01.2015 - 08.2020
- Coordinated patient appointments for St. Luke's Hospital outpatient practice schedules.
- Verified insurance coverage and referral details for hospital clinic visits.
- Managed provider calendars and updated practice schedules in EHR systems.
- Greeted patients and completed registration for St. Luke's Hospital services.
- Communicated appointment changes with patients, providers, and care teams.
- Processed prior authorization requests and supported hospital billing workflows.
- Maintained accurate records for patient charts and practice documentation.
- Resolved scheduling issues and supported daily operations for St. Luke's Hospital.
- Reviewed invoices for accuracy prior to payment processing.
- Updated patient information as needed in practice management software.
- Coordinated medical records between internal departments and external providers.
- Participated in quality improvement initiatives to ensure compliance with regulatory standards.
- Responsible for maintaining up-to-date knowledge of changes in coding guidelines or regulations impacting billing procedures.
- Maintained accurate patient information in electronic health records system.
- Tracked patient referrals from outside sources ensuring they are processed according to established protocols.
- Served as a liaison between the practice and third party payers when resolving issues related to reimbursement or claims denials.
- Conducted financial counseling to ensure patients were aware of the cost of services prior to treatment.
- Adhered to HIPAA regulations while handling protected health information.
- Monitored lab results for accuracy and completeness before releasing them to physicians or other healthcare providers.
- Verified insurance benefits for patients prior to their appointment date.
- Assisted with daily operations such as opening and closing the clinic, managing inventory levels, ordering supplies.
- Interpreted physician orders into correct codes used by insurance companies for reimbursement purposes.
- Ensured that all necessary forms were completed accurately and timely.
- Provided customer service for both in-person and telephone inquiries from patients, families, and other healthcare professionals.
- Managed patient scheduling, verifying insurance coverage and providing detailed instructions on necessary paperwork.
- Facilitated communication between physicians, nurses, front office staff, and other clinical personnel regarding patient needs and care plans.
- Assisted with preparing reports related to billing activities or other administrative tasks.
- Developed processes to streamline workflow within the practice.
- Performed data entry into various systems including EHRs, PMS.
- Ordered supplies needed and kept tabs on inventory levels.
- Motivated staff by offering direction and providing constructive feedback.
- Created and implemented policies and procedures for effective practice management.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Communicated with patients with compassion while keeping medical information private.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Consulted with clinicians to develop business strategy.
- Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Medical Assistant
Vascular Surgery Center
Allentown, New Jersey
08.2014 - 01.2015
- Assisted providers with procedures during home-based care appointments.
- Verified patient information and insurance details before appointments.
- Documented medications, allergies, and care instructions in electronic records.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Medical Assistant
Penn Medical Group
Lehighton, Pennsylvania
02.2012 - 08.2014
- Prepared exam rooms and equipment for HarmonyCares patient visits.
- Recorded vital signs and collected patient histories for provider review
- Scheduled appointments and coordinated follow-up care with patients and families
- Documented visit details in electronic health records and care plans
- Assisted providers with exams, procedures, and specimen collection
- Communicated patient concerns to clinical staff using clear, professional language
- Verified insurance information and updated demographic records for Harmony Cares patients
- Cleaned exam areas and restocked supplies to support safe daily operations
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
Education
Associate of Applied Science - Pre Nursing Classes
South College
Knoxville, TN 03.2020 - 04.2022
Associate of Science - Medical Assistant
McCann School of Business & Technology
Hazleton, PA 08.2009 - 12.2011
Skills
- Vital signs monitoring
- EKG testing
- Phlebotomy collection
- Specimen collection
- Nursing care
- Medication management
- Patient transfers
- Patient transport
- Patient mobility training
- Emergency response
- Oxygen therapy
- Catheter care
- Hygiene management
- Infection control
- Infection prevention
- Infection control standards
- Sterilization techniques
- Medical laboratory procedures
- Medical equipment operation
- Action planning
- Electronic health records
- Vitals documentation
- Patient observation
- Patient education
- ADL support
- Restocking supplies
- Attention to detail
- Effective communication
- Patient advocacy
- Team collaboration
- Problem solving
- Professional bedside manner
- Safety protocols
- Acute care
- Basic life support
- Information protection
- Infection prevention
- Sterilization techniques
- Acute and rehabilitative care
- Information protection
- Basic life support
- Infection control standards
Timeline
Patient Care Technician
Hospital For Extended Recovery
10.2025 - Current
Medical Assistant
Harmony Cares
02.2025 - 10.2025
Medical Assistant
TidalHealth
01.2025 - 02.2025
Medical Assistant
Advanced Dermatology
08.2023 - 01.2024
Patient Care Technician
St Luke's Healthcare System
09.2020 - 08.2023
Associate of Applied Science - Pre Nursing Classes
South College
03.2020 - 04.2022
Practice Coordinator
St.Lukes Hospital
01.2015 - 08.2020
Medical Assistant
Vascular Surgery Center
08.2014 - 01.2015
Medical Assistant
Penn Medical Group
02.2012 - 08.2014
Associate of Science - Medical Assistant
McCann School of Business & Technology
08.2009 - 12.2011