Tina Nojak

Work History

FedEx Ground

05.2023 - Current

Promoted from within the company for my strong leadership skills, attention to details, and ability to find solutions
Manage and direct Quality and Assurance team to ensure policy and procedure is followed
Apply QDM principles to achieve WOW and YOY improvement and results
Supervised operations staff and kept employees compliant with company policies and procedures.
Developed systems and procedures to improve operational quality and team efficiency.
Analyzed and reported on key performance metrics to senior management.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Trained and guided team members to maintain high productivity and performance metrics.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

FedEx Ground

10.2021 - 05.2023

Ensure service integrity through all aspects of the P&D role
Facilitate weekly ISP meeting to highlight areas for opportunity and ensure contractual obligations continue to be attained.
Implemented troubleshooting, root cause analysis and issue resolution.
Collaborated with area managers to evaluate needs and optimize operational plans.
Reviewed operations reports to understand numbers and trends.
Performed statistical analyses to gather data for operational and forecast team needs.
Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Analyzed department metrics and performance and reported findings to management.
Conducted root cause analysis in deficient areas to identify and resolve issues.
Interacted well with customers to build connections and nurture relationships.

Annandale Millwork & Allied Systems

04.2014 - 10.2021

Manage 6-8 team members for order entry precision, accounting accuracy, and contract coordination
Initiate purposeful results through cross training team to develop multiple skills.
Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
Cultivated strong relationships with vendors and partners supporting administrative operations.
Organized and updated databases, records and other information resources.
Created reports, presentations and other materials for executive staff.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.

Piccadilly's Public House

01.2008 - 01.2020

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Closed out cash register and prepared cashier report at close of business.
Maximized customer service by training staff, overseeing operations, and resolving issues.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Improved customer service rankings by resolving issues quickly and accurately.
Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Motivated staff to perform at peak efficiency and quality.
Explained daily specials and beverage promotions to exceed daily sales goals.