TINA NUTE
Temecula,CA
Summary
Results-oriented operations leader with expertise in multi-department management and cross-functional collaboration. Skilled in driving Lean process improvements and enhancing employee engagement while managing multimillion-dollar budgets. Focused on fostering stakeholder relations and executing strategic initiatives to improve patient experiences and operational performance.
Overview
11
11
years of professional experience
Work History
Manager, Clinic Operations – Primary Care
Scripps Clinic
San Diego, USA
07.2022 - Current
- Lead day-to-day operations across multiple high-volume clinical departments with cross-site collaboration, ensuring seamless execution of all service lines and patient-facing experiences.
- Manage multimillion-dollar operating budgets, including labor, supply, and capital expenditures, ensuring alignment with financial targets.
- Establish and continuously refine operational standards, workflows, and safety protocols to ensure consistency and excellence across departments.
- Drive Lean-based process improvements that eliminate waste, reduce redundancy, and elevate both employee and customer experience.
- Optimize scheduling, throughput, and operational capacity to maximize revenue opportunities and service availability.
- Provide data-informed recommendations on capacity, staffing, workflow design, and resource allocation to support top-line performance.
- Partner with leadership to evaluate operational investments, technology enhancements, and customer-experience innovations.
- Serve as a key operational partner to senior executives, translating strategy into execution and delivering clear, timely performance reporting.
- Build and maintain strong relationships with internal stakeholders, external partners, contractors, and community entities.
- Navigate competing priorities across multiple sites, ensuring no department is deprioritized and all operate as complementary assets.
- Lead, develop, and inspire Supervisors, Leads, and multidisciplinary teams—mirroring the scale and complexity of a multi-revenue workforce.
- Supervised staff performance, facilitating training and development sessions to enhance team capabilities.
- Manage full employee lifecycle: hiring, onboarding, coaching, corrective action, performance reviews, and succession planning.
- Coordinate and lead employee engagement and appreciation events to strengthen culture, retention, and morale.
- Championed systemwide Culture Club initiatives to unify teams and reinforce organizational values, enhancing brand identity.
- Collaborate with communications, marketing, and patient-experience teams to ensure alignment from planning through execution.
- Represent the organization at systemwide initiatives, leadership forums, and cross-departmental planning sessions.
- Manage contracted service partners (security, facilities, cleaning, and technical support), ensuring performance, compliance, and service quality.
- Oversaw capital maintenance planning and facility improvements, ensuring operational conditions meet organizational standards.
- Lead crisis management efforts including COVID-19 response, systemwide downtimes, and Disaster Preparedness planning.
- Partner with scheduling, facilities, IT, security, and executive leadership to coordinate high-complexity operational timelines and resource allocation.
- Navigate competing priorities across multiple sites, ensuring no department is deprioritized and all operate as complementary assets.
- Collaborate with communications, marketing, and patient-experience teams to ensure alignment from planning through execution.
Operations Supervisor, Surgical Specialties
Scripps Clinic
San Diego, USA
12.2015 - 07.2022
- Oversaw operations for five Surgical Specialty departments with 29 direct reports across clinical and administrative roles.
- Led daily operations, staffing, scheduling, and workflow management for high-volume, multi-disciplinary teams.
- Oversaw labor budgets, optimized supply costs, and ensured accurate operational reporting.
- Coordinated major cross-departmental projects, including Qualcomm Workgroup and GI Centralized Scheduling Workgroup, to streamline operations.
- Resolved conflicts and enhanced patient experience through effective service recovery initiatives.
- Acted as Site Key User for template build and modification, focusing on venue scheduling, capacity planning, and event-flow optimization.
Administrative Coordinator
Scripps Clinic
La Jolla, USA
07.2015 - 12.2015
- Coordinated executive calendars and large-scale meetings, enhancing operational planning for senior leadership.
- Created and distributed bi-weekly communications to 300+ employees, ensuring timely information flow.
- Assisted in facility build and modification projects, including GI Outpatient Lab, facilitating project completion.
Education
B.A. - Business Administration
Ashford University
MBA - Business Administration And Management
California State University, Dominguez Hills
Carson, CA04-2026
Skills
- Clinic Operations Management
- Staffing Optimization
- Event & Program Execution
- Budgeting
- Forecasting
- Financial Strategy
- Lean Process Improvement
- Crisis Response
- Business Continuity
- Stakeholder Relations
- Community Relations
- Cross-Functional Collaboration
- Emergency Preparedness
- Operational Resilience
- Contracted Vendor Management
- Patient Outreach
- Stakeholder Communication
- Employee Engagement
Timeline
Manager, Clinic Operations – Primary Care
Scripps Clinic
07.2022 - Current
Operations Supervisor, Surgical Specialties
Scripps Clinic
12.2015 - 07.2022
Administrative Coordinator
Scripps Clinic
07.2015 - 12.2015
B.A. - Business Administration
Ashford University
MBA - Business Administration And Management
California State University, Dominguez Hills