Tina O'Kelley

Work History

American Legion

04.2021 - 03.2023

Kept bar presentable and well-stocked to meet customer needs.
Served high customer volumes during special events, nights, and weekends.
Obtained cash bank and stocked service bar to prepare for operation.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Helped management plan and serve bar menu exceeding customer expectations.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Calculated prices of ingredients to monitor food costs and control expenses.
Implemented effective inventory control systems to reduce food spoilage and waste.

Self Employed

03.2016 - 06.2017

Consistently met deadlines and quality goals for accuracy and timeliness.
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Worked productively with customers to meet order requirements and service expectations.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Tracked substitutions and informed customers of changes.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Mira Vista Resort

03.2009 - 02.2011

Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Prepared custom drink orders by accurately measuring and mixing house ingredients.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Improved customer service rankings by resolving issues quickly and accurately.

Hutchinson Lumber

04.2004 - 04.2006

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Maintained and processed invoices, deposits, and money logs.
Reconciled and corrected issues with financial records.
Inspected account books and recorded transactions.
Handled day-to-day accounting processes to drive financial accuracy.
Recorded deposits, reconciled monthly bank accounts and tracked expenses.

Stoneridge Golf Resort

06.2002 - 09.2004

Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Managed bar and wait staff and directed hiring program.
Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Purchased beverage stock and handled all inventory needs.
Resolved customer complaints involving food or beverage quality and service.
Motivated staff to perform at peak efficiency and quality.
Developed unique events and special promotions to drive sales.