Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Parks

Washington,WA

Summary

Experienced housing professional with strong focus on team collaboration and achieving results. Skilled in program management, client support, and resource allocation. Reliable in adapting to changing needs and delivering impactful solutions. Known for excellent communication, problem-solving, and organizational skills. Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers.

Overview

18
18
years of professional experience

Work History

Housing Program Specialist I

DC Housing Authority
04.2011 - 12.2019
  • Interview applicants to determine housing needs and eligibility
  • Document family composition, citizenship status, age, income, identity, assets and other pertinent information as required
  • Responsible for obtaining current, third party verifications in accordance with program requirements and procedures.
  • Determine eligibility, by the calculation of income using allowances, assets and contract rent and perform data entry.
  • Perform timely and accurate data entry
  • Responsible for providing administrative and clerical support to the Recertification Supervisors, Specialist and Clients by answering routine questions, providing general information making preauthorized referrals and coordinating appropriate follow-through and resolutions
  • Compose, edit and process general and confidential correspondence to include emails and faxes
  • Facilitated eligibility assessments for housing assistance programs to ensure compliance with regulations.
  • Developed and implemented training materials for new staff on program policies and procedures.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Kept case files updated, accurate and aligned with requirements.

Housing Program Specialist I

DC Housing Authority
03.2005 - 04.2011
  • Provided recommendations for operations and administration within the Housing Choice Voucher Program.
  • Assisted, tested and evaluated special HUD Rent Reform demonstration.
  • Provided advice and guidance for participants of the Housing Choice Voucher Program.
  • Interpreted federal policies and DCHA DCVP administrative plan to apply to day to day interactions with HCVP program participants.
  • Acted as the point of contact for resolution to all community, owner or participant concerns complaints
  • Advised senior management as to feasibility of application of new procedures and policies for production and management of housing program procedures.
  • Maintained a caseload of approximately 350 local and federal voucher holders.
  • Processed and reviewed over 700 recertifications on bi-annual basis to determine continued eligibility in the Housing Choice Voucher Program.
  • Monitored clients to make sure compliance was met with program policy and ensure adherence to the District of Columbia Housing Authority administrative plan.
  • Served as an expert witness at administrative hearings to resolve questions of client adherence to program guidelines.

Home Ownership Intake Clerk

DC Housing Authority
12.2001 - 03.2005
  • Processed housing applications efficiently, ensuring compliance with regulatory standards.
  • Managed client records using integrated software systems to maintain data accuracy and accessibility.
  • Facilitated communication between clients and housing specialists, enhancing service delivery and responsiveness.

Education

Diploma - Basic Studies

Spingarn High School
Washington, DC
09.1990

Skills

  • A highly creative, confident, goal orientated professional Highly organized with the ability to manage multiple projects and meet deadlines A strong work ethic combined with commitment to excellence in all projects undertaken Excellent written and oral communication skills A team player, working effectively with all management groups in accomplishing objectives
  • Income verification
  • Rent calculation
  • Applications
  • Teamwork
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Reliability
  • Team leadership
  • Active listening

Timeline

Housing Program Specialist I

DC Housing Authority
04.2011 - 12.2019

Housing Program Specialist I

DC Housing Authority
03.2005 - 04.2011

Home Ownership Intake Clerk

DC Housing Authority
12.2001 - 03.2005

Diploma - Basic Studies

Spingarn High School

Similar Profiles

CREATE PROFILE