Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Tina Pettice

Tina Pettice

Learning and Development
Charlotte,NC
It is never too late to be what you might have been.
George Eliot

Summary

A Motivational Training Facilitator dedicated to helping employees become more productive and successful. Highly skilled in identifying areas of focus. I am extremely effective at conducting personal and group training sessions. Focused on maximizing quality and service standards with a hands-on, creative style.

Overview

10
10
years of professional experience

Work History

Training Facilitator

Charter Communications/Spectrum
09.2022 - Current
  • Selected to join the Sales Leadership Development Team for a 3-day workshop in San Antonio, Texas where we explored the critical skills that facilitators need to lead engaging classroom discussions, maximize knowledge transfer, and create the best experience for our adult learners.
  • Provided leadership for new hires, guiding day-to-day activities, and facilitating in-class learning environment.
  • Tracked training participation and provided comprehensive feedback to the training manager, Site V.P., and Director of Operations
  • Identified areas for improvement and reduced non-attendance rate by 30%.
  • Coordinated with department leaders to identify training needs and develop targeted solutions.

Lead Enablement Trainer

Better Mortgage
10.2021 - 05.2022
  • Cross-functional team partnership with the underwriting, and processing department leaders to identify and resolve client pinch points preventing product engagement.
  • Reduced suspension rate by 20%, which improved loan approval review time for the customer.
  • Created training content and designed google slide presentations for upcoming classes that gained stakeholder and manager approval
  • Utilized best practices during the creation and updates of the training curriculum.

Mortgage Loan Underwriter

Better Mortgage
01.2020 - 10.2021
  • Selected the correct products based on customer needs, product specifications, and applicable regulations. While consistently efficiently underwriting 50-60+ loans per month.
  • Affirmed borrowers qualified for loans by performing a thorough analysis of the applicant's income, expense data, assets, credit report, and property valuations.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.

Scenario Desk Analyst

Deephaven Mortgage
06.2018 - 01.2020
  • Moved team forward and drove performance by identifying new areas for training, as well as creating and taking advantage of learning opportunities
  • Assisted sales force, and internal staff with underwriting guideline questions and assistance as an SME subject matter expert on program guidelines
  • Documented support interactions for future reference scenarios.
  • Documented support interactions for future reference.

Mortgage Loan Underwriter

Roundpoint Mortgage
03.2017 - 06.2018
  • Determined the investment qualify and feasibility of approving loans by analyzing risks, and the applicant's financial documentation
  • Underwrote loan packages to investor and agency guidelines, managed loan approval and loan condition queue while adhering to service level agreements
  • I Underwrote an average of 45-50+ loan files per month following quality policy and guidelines.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.

Education

Bachelor of Arts - Business Administration

Pfeiffer University

Associates of Applied Science - undefined

Central Piedmont Community College

Skills

  • Class Preparation
  • Testing Devices
  • Resource Coordination
  • Program Evaluation
  • Feedback Gathering
  • Materials Organization
  • Training Materials and Documentation
  • Software Languages
  • Learning Strategies
  • Project Management
  • Standard Operating Procedures Proficient
  • Trainer Coaching
  • Verbal and Written Communication
  • Interpersonal Communication Skills
  • Training Logistics
  • Schedule Coordination
  • Team-Building Activities
  • Personnel Training and Development
  • New Employee Orientation
  • Learning Management System Proficiency
  • Lesson Writing
  • Blending Techniques
  • Work Coordination
  • Informational Packets
  • Client Retention
  • Design Thinking
  • Program Design
  • In-Depth Research
  • Training Solutions Development
  • Employee Performance Management System
  • Activity Planning
  • Assessment Administration
  • Adult Learning Principles
  • Curriculum Development
  • Develop Training Programs
  • Program Management
  • Online Training
  • Instructional Techniques
  • Performance Measurement
  • Disciplinary Procedures
  • General Housekeeping
  • Lead Simulations
  • Employee Mentoring
  • Adult Learning Theories
  • Orientation Sessions
  • Presentations
  • Proactive Communication
  • Employee Timesheet Processing
  • Material Preparation
  • Role Playing
  • New Hire Onboarding
  • Presentation Materials
  • Orientation Procedures
  • Facilitate Group Discussions
  • Planning and Training Activities
  • Improve Job Skills
  • Active Listening
  • Motivational Speaking
  • Solution Implementation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Training Facilitator - Charter Communications/Spectrum
09.2022 - Current
Lead Enablement Trainer - Better Mortgage
10.2021 - 05.2022
Mortgage Loan Underwriter - Better Mortgage
01.2020 - 10.2021
Scenario Desk Analyst - Deephaven Mortgage
06.2018 - 01.2020
Mortgage Loan Underwriter - Roundpoint Mortgage
03.2017 - 06.2018
Pfeiffer University - Bachelor of Arts, Business Administration
Central Piedmont Community College - Associates of Applied Science,

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