Summary
Overview
Work History
Education
Skills
Timeline
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Tina Pirrong

Rockledge,FL

Summary

Dynamic leader with a proven track record at Alicea's Martial Arts Studio, excelling in teamwork, collaboration, and problem-solving. Mastered inventory management and customer satisfaction, boosting team morale and efficiency. Skilled in attention to detail and team motivation, consistently achieving high-quality standards.

Overview

9
9
years of professional experience

Work History

Team Leader

Alicea's Martial Arts Studio
12.2022 - 05.2024
  • Inspected tools and equipment to maintain safety and efficiency.
  • Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
  • Managed inventory levels effectively, minimizing waste while maintaining adequate stock for daily operations.
  • Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
  • Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
  • Fostered a positive working environment through active listening and constructive feedback, leading to improved staff morale.
  • Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
  • Quickly and efficiently resolved complaints and escalated issues.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Developed rapport with customers through friendly interactions, attentive service, and swift resolution of issues as they arose.
  • Constantly sought opportunities for personal growth and development, attending company training programs or seeking feedback from peers and management to improve leadership skills.

Sales Associate

Walmart
11.2015 - 11.2022
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

Associate of Science - Humanities

Eastern Florida State College
Cocoa, FL

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation

Timeline

Team Leader

Alicea's Martial Arts Studio
12.2022 - 05.2024

Sales Associate

Walmart
11.2015 - 11.2022

Associate of Science - Humanities

Eastern Florida State College

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Tina Pirrong