Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Tina Price

Customer Service Representative
Las Vegas,NV

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Self Employed

Golden Goddess
Las Vegas, NV
05.2019 - Current
  • Managed day-to-day business operations.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.

Customer Account Manager

Tesla
Las Vegas, NV
10.2016 - 09.2019
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.

Internship Student

PIMA Medical Institute
Las Vegas , NV`
09.2018 - 05.2019
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Interacted with customers by phone, email or in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Helped with administrative support by managing incoming calls, coordinating files and sorting mail.

Executive Assistant

Texas Department Of Criminal Justice
Austin , TX
01.2014 - 10.2016
  • Organized and coordinated conferences and monthly meetings.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.

Customer Service Manager

Sprint
Las Vegas , NV
12.2008 - 01.2014
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.

Education

Medical Assistant

Pima Medical Institute
Las Vegas, NV
06.2019

High School Diploma -

Cowan Sunset Southeast
Las Vegas, NV
06.2004

Skills

  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Customer Account Management
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Upselling Products and Services

Timeline

Self Employed

Golden Goddess
05.2019 - Current

Internship Student

PIMA Medical Institute
09.2018 - 05.2019

Customer Account Manager

Tesla
10.2016 - 09.2019

Executive Assistant

Texas Department Of Criminal Justice
01.2014 - 10.2016

Customer Service Manager

Sprint
12.2008 - 01.2014

Medical Assistant

Pima Medical Institute

High School Diploma -

Cowan Sunset Southeast

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Tina Price Customer Service Representative