Tina Reynolds
Hoover,AL
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Enterprise Mobility Management (EMA) and Citrix systems.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Inverness Dermatology & Laser
11.2021 - Current
- Proactively interact with patients to recommend products that best suit and needs for their skin
- Knowledgeable of every product they carry; Elta MD, Revision, Skinbetter, Colorscience, etc.
- Answer, investigate and/or direct patient inquiries or complaints to the appropriate medical staff member
- Operate both Enterprise Mobility Management (EMA) system and Citrix daily.
- Understand schedule template and procedure codes, and be able to direct patient to correct point of contact upon arrival
- Assist with achievement of new patient goals by discussing positive qualities of the Practice during check-out
- Demonstrate care, enthusiasm and empathy
- Understand practice goals and new patient process
- Maintain confidentiality of Patient PHI and any other related information according to Practice privacy practices and HIPAA.
- Verify insurance eligibility and coverage for patients.
Recruiter
Aerotek - Industrial Skilled Trades Division
01.2020 - 11.2021
- Build and maintain relationships with Account Manager, Recruiting partner, potential and current, former candidates to perform at the best of our abilities for our clients' needs
- Develop a sell package on the candidate for the client
- Give and receive feedback on client interviews
- Provide ongoing performance monitoring to candidate while on contract
- Develop and train new recruiting partners.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Leasing Professional
Woodmere Creek Apartments
03.2019 - 01.2020
- Use internet marketing tools and follow other property-specific marketing plans, drives and special programs
- Responsible to complete customer applications to ensure all background checks, deposits, and lease paperwork is completed in accordance with all legal requirements and company policy
- Professionally communicate with tenants to achieve maximum satisfaction
- Utilize sales and marketing strategies to help increase property traffic.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
Sales and Catering Manager
Marriott Hotel and Resort- Professional Services Division
01.2017 - 03.2019
- Consistently exceeded sales expectations
- Assessed the customers needs
- Negotiated rates to secure group business
- Start to finish follow through on all events to assure customer satisfaction
- Participate in weekly revenue calls.
Education
Bachelor of Arts - Public Relations
The University of Alabama At Birmingham
Birmingham, AL12.2017
Skills
- Customer Service
- Front Desk Operations
- HIPAA Compliance
- Enterprise Mobility Management (EMA)
- Citrix Applications and Virtual Desktops
- Insurance Verification
- Electronic Medical Records (EMR)
Timeline
Patient Service Representative
Inverness Dermatology & Laser
11.2021 - Current
Recruiter
Aerotek - Industrial Skilled Trades Division
01.2020 - 11.2021
Leasing Professional
Woodmere Creek Apartments
03.2019 - 01.2020
Sales and Catering Manager
Marriott Hotel and Resort- Professional Services Division
01.2017 - 03.2019
Bachelor of Arts - Public Relations
The University of Alabama At Birmingham