Tina Rickert
Epping
Summary
Detail-oriented operations specialist with expertise in data analysis and organizational management. Known for resolving complex customer inquiries and fostering relationships that boost loyalty and retention. Committed to leveraging analytical thinking to enhance service delivery and overall customer experience.
Overview
1
1
Certification
10
10
years of professional experience
Work History
SR.CSA, SR.OPS ADMIN, HAZMAT/DG SPECIALIST
FEDEX EXPRESS/GROUND
Williston
02.2016 - Current
- Increased customer satisfaction ratings by efficiently resolving inquiries and complaints.
- Resolved customer inquiries and issues through effective communication, improving customer satisfaction and loyalty.
- Handled escalated issues with professionalism and composure, ensuring timely resolutions and maintaining customer trust.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Developed relationships with key clients to ensure repeat business and increased sales opportunities.
- Trained new staff on company policies, procedures, and customer service standards.
- Maintained accurate records of customer interactions to facilitate follow-up and enhance service continuity.
- Monitored incoming calls and emails, responding promptly and professionally.
Education
High School Diploma -
GRAYVILLE HIGH SCHOOL
Grayville, IL05-1985
Some College (No Degree) - CORRECTIONS
Vincennes University
Vincennes, INSkills
- Issue resolution and troubleshooting
- Data analysis and record management
- Regulatory compliance
- Cross-functional collaboration and service delivery improvement
- Training development and team building
- Relationship building and client retention strategies
- Organizational skills and attention to detail
- Time management and multitasking
- Analytical thinking and problem solving
- Effective communication and active listening
- Adaptability and flexibility
Certification
- DANGEROUS GOODS SPECIALIST
- ACCOMPLISHED CUSTOMER SERVICE AGENT
Accomplishments
- BRAVO ZULU AWARDS
Affiliations
- VOLUNTEER FOR FEED OUR STARVING CHILDREN
- COMPANY TOY DRIVE FOR SALVATION ARMY
Timeline
SR.CSA, SR.OPS ADMIN, HAZMAT/DG SPECIALIST
FEDEX EXPRESS/GROUND
02.2016 - Current
High School Diploma -
GRAYVILLE HIGH SCHOOL
Some College (No Degree) - CORRECTIONS
Vincennes University