Tina Rizzuto Lovett
Phoenix,AZ
Summary
Experienced Customer Service Specialist with strong ability to effectively collaborate between company and clients. Recognizes vital role in entire life cycle of company's service. Demonstrated success in saving $1 million in overages for one of the largest distributions in United States by diligently tracking and correcting inventory charges. Possesses exceptional interpersonal, oral, and written communication skills. Proficient in Customer Service, Inter-departmental Collaboration, Operations Management, Company Logistics, Purchasing & Inventory Management, and Relationship Management using Microsoft Word, Excel, and PowerPoint.
Overview
33
33
years of professional experience
Work History
Operations Representative ILS
APL LOGISTICS
07.2021 - Current
- Customer Support for TJX Canada, Review and resolve all customer's enquiries and concerns promptly and professionally.
- Managing the import and export of goods and the required documents needed.
- Participate in implementation of new process and procedures based on customer.
- Confirm all required documentation compliance is completed for cargo movement to Canada locations.
- Liaise with Customer and co-ordinate operational requirements occurring globally.
Front End Assistant
COSTCO
01.2020 - 01.2021
- Customer Service Associate, excelling at customer satisfaction and retention.
- Pre- and post-sales support.
- Handle all customer relation issues in a gracious manner in accordance with company policies.
- Cross-trained in other departments to provide backup for team members.
BANDIT HEADBANDS
01.2006 - 01.2017
- Designed and sold headbands at sport exhibitions, conferences and online Etsy store.
- Built monthly sales revenue through exceptional customer service.
- Assisted in the design and introduction of the company website and Etsy store.
- Maintained all office records, accounts payable, Receivables and event requirements.
Customer Service Account Specialist / VMI Analyst (Vendor Managed Inventory)
THE DIAL CORPORATION
01.1997 - 01.2002
- Served as first point of contact for entire life cycle order for customers throughout the United States.
- Saved Wakefern (largest company in the East) more than $1 Million in overages due to intense tracking of inventory history.
- Shipped $30 Million in product per quarter; monitored carriers to ensure optimum delivery.
- Developed the ability to forecast and fulfill 95% orders with 100% customer satisfaction.
- Supplied manufactured products to major retailers that included but were not limited to Wakefern, Dollar General, Publix, and Shop Rite.
Customer Service/National Field Sales Rep
MAPLE LEAF BAKERY
01.1992 - 01.1997
Education
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
Elmhurst College
Elmhurst, ILSkills
- Client support
- Interdepartmental communication
- Resource allocation management
- Logistics management
- Supply chain management
- Client relationship management
- Proficient in Microsoft Word
- Advanced Excel proficiency
- Presentation design
Timeline
Operations Representative ILS
APL LOGISTICS
07.2021 - Current
Front End Assistant
COSTCO
01.2020 - 01.2021
BANDIT HEADBANDS
01.2006 - 01.2017
Customer Service Account Specialist / VMI Analyst (Vendor Managed Inventory)
THE DIAL CORPORATION
01.1997 - 01.2002
Customer Service/National Field Sales Rep
MAPLE LEAF BAKERY
01.1992 - 01.1997
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
Elmhurst College
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