Tina Rowland
Lodi,OH
Summary
Primary contact for the Emergency Department, Trauma Team, and Life Flight patients, supporting registration, scheduling, benefits verification, and payor preauthorization. Known for accurate communication, professional presentation, and dependable follow-through in fast-paced care settings.
Overview
25
25
years of professional experience
Work History
EMERGENCY TRAUMA REGISTRATION
METROHEALTH MEDICAL CENTER
CLEVELAND, Ohio
01.2016 - Current
- Supported trauma activation team response by gathering critical information from patients, family members, EMS, police, and fire personnel.
- Entered orders for trauma laboratory tests.
- Reviewed patient clothing and personal belongings to help confirm identification.
- Verified benefits through multiple websites.
- Completed day-to-day duties accurately and efficiently.
- Proposed innovative ideas and solutions that improved team performance and patient outcomes.
- Recognized by management for providing exceptional customer service.
- Collaborated with team members to achieve project objectives and ensure timely completion of tasks.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
UNIT CLERK
KAISER HOSPITAL
Parma, Ohio
01.2010 - 01.2016
- Coordinated physician appointments and room reservations for efficient patient flow.
- Ordered patient tests to support ER and CDU evaluations.
- Set up telemetry monitors and equipment for patient monitoring.
- Arranged patient appointments, transportation, and DME supplies.
- Answered incoming calls and directed them to Kaiser Hospital patient care teams.
- Updated unit census and patient location lists for Kaiser Hospital staff.
- Maintained patient charts and records for Kaiser Hospital nursing units.
ADMINISTRATIVE ASSISTANT
A NEW DAY ADULT CARE CENTER
Lakewood, Ohio
11.2001 - 01.2010
- Coordinated daily front office operations to support staff, residents, and families in an adult care center.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Answered phone calls and directed inquiries with professional customer service
- Maintained confidential resident files, forms, and administrative records
- Scheduled appointments, transportation, and care-related meetings for center departments
- Oversaw staff correspondence and record tracking, enhancing data communications and streamlining office operations.
- Payroll, accounting, maintaining personnel files
- Workers' Compensation claims, audit preparation
- Developed budget projections to facilitate informed financial planning.
Education
Medical Terminology 1 and 2, Organizational Behavior, Logistics Training, Medical Billing
Tri-C Community College
Parma, ohio01-2016
Skills
- Population engagement
- Concern resolution
- Complaint resolution
- Software proficiency
- Trauma registration
- Insurance verification
- Pre-authorization
- EHR management
- Medical scheduling
- Chart management
- Claims processing
- Analytical thinking
- Patient registration
VOLUNTEERING
Lakewood Christian Center, Volunteer Social Work Assistant, Client Advocacy and follow-up work/referrals, Volunteered at Lakewood Christian Center Volunteer Social Work Assistant, Client Advocacy and follow-up work/referrals
Timeline
EMERGENCY TRAUMA REGISTRATION
METROHEALTH MEDICAL CENTER
01.2016 - Current
UNIT CLERK
KAISER HOSPITAL
01.2010 - 01.2016
ADMINISTRATIVE ASSISTANT
A NEW DAY ADULT CARE CENTER
11.2001 - 01.2010
Medical Terminology 1 and 2, Organizational Behavior, Logistics Training, Medical Billing
Tri-C Community College