Tina Russell
Houston,Tx
Summary
Dedicated professional with a strong background in communication and technology, excelling in customer service, medical billing, account management, and entry-level sales. Strong problem-solving abilities, with a commitment to continuous improvement, ensure adaptability and proactive engagement in professional development. Eager to apply skills and pursue new learning opportunities that will enable a positive and meaningful contribution to any organization.
Overview
16
16
years of professional experience
Work History
Mastectomy & Compression Fitter
Women’s Health Boutique
Houston, Tx
02.2023 - 01.2025
- Coordinated assessments and appointments to minimize waiting times, enhancing client satisfaction
- Efficiently managed insurance billing, improving patient satisfaction and financial processes
- Provided personalized mastectomy fittings, boosting client confidence and recovery support
- Tracked inventory meticulously to ensure timely product availability for diverse client needs
- Implemented fitting techniques for better comfort and satisfaction in compression garments
Lead Sales Associate
Victoria’s Secret and Company
Houston, Tx
11.2021 - 02.2023
- Enhanced product displays to boost sales, improving customer engagement and satisfaction
- Resolved stockroom challenges, ensuring steady product availability and operational efficiency
- Mentored and developed team, elevating sales performance and enhancing job satisfaction
Certified International Specialist
DHL
Houston, Tx
03.2021 - 12.2021
- Collaborated directly with customers to rectify pricing errors or weight discrepancies within 24 hours of their inquiry
- Re-invoiced for incorrect freight weights, shortages, damages, or pricing issues related to shipments for foreign or domestic shippers
- Billed all duties and taxes for import shipments processed through the Customs Department, ensuring legal compliance
Controlled Pricing Specialist
Sysco Shared Business Services
Cypress, Tx
08.2018 - 01.2021
- Led Starbucks account team, expanded from 4 to 14 members, enhancing team collaboration
- Reduced late pricing errors by 89%, boosting accuracy and client trust
- Managed and maintained effective communication within my team to get the Starbucks project implemented and completed 3 months ahead of schedule
Contract Compliance & Price Management Specialist
Sysco Corporation
Houston, Tx
12.2008 - 08.2018
- Fostered strong relationships with Account Managers and Suppliers, facilitating seamless communication and ensuring alignment with contractual obligations at the operating company level
- Managed pricing for key accounts, including Cheesecake Factory, Hilton, Delaware North, Centerplate, Foodbuy/Compass, Sodexho, and Guckenheimer, creating price rules and margin set-ups for diverse business lines such as supplies and equipment, healthcare, schools, disposables, poultry and seafood, and national accounts
- Proposed and implemented innovative contract management processes, significantly reducing turnaround times and improving overall departmental productivity
- Worked closely with each department's business line to ensure pricing was received and implemented on time
- Implemented school bids with pricing and loaded the National School Lunch Program bank balances
Education
Associate of Arts - Multidisciplinary Studies
Houston Community College
Houston, Tx05.2020
Skills
- Effective Communication
- Customer Service
- Sales
- Medical Billing
- Account Management
- Problem Solving
- Management/Leadership
- Scheduling
- Inventory Management
- Team Leadership
- Time Management
- Medical Coding
- Project Management
- Conflict Resolution
- Event Planning and Management
- Front and Back Office Management
- Vendor Relations
- Process Improvement
- Vendor Invoicing
- Client Relations
PROFESSIONAL ORGANIZATIONS
American Cancer Society, Reconstruction of a Survivor, Casting for Recovery, Living Beyond Breast Cancer, CanCare, Pretty Girls with Cancer
Timeline
Mastectomy & Compression Fitter
Women’s Health Boutique
02.2023 - 01.2025
Lead Sales Associate
Victoria’s Secret and Company
11.2021 - 02.2023
Certified International Specialist
DHL
03.2021 - 12.2021
Controlled Pricing Specialist
Sysco Shared Business Services
08.2018 - 01.2021
Contract Compliance & Price Management Specialist
Sysco Corporation
12.2008 - 08.2018
Associate of Arts - Multidisciplinary Studies
Houston Community College
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