Job Search Status
Open to workDesired start date: Flexible
Open To Work
TINA SHAMU
Pooler,GA
Work Preference
Summary
Seasoned Operations manager with 10+ years improving operational efficiency, customer service, and governance while providing high-level executive support. Skilled at streamlining workflows and records management, negotiating vendor contracts to realize cost savings, and leading recruitment/onboarding and cross-functional projects that strengthen stakeholder relationships and enable senior leaders to focus on strategic priorities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Remote Sales Consultant
Riverway Business Solutions
01.2026 - 05.2026
- Respond to customer inquiries promptly and professionally
- Handle billing, payments, and service-related questions
- Cross-sell products and services to meet goals
- Maintain accurate customer interaction records
- Support customer retention through exceptional service
Operations Manager
PTraining
09.2017 - 04.2025
- Directed daily office operations and provided executive administrative support to senior leadership, ensuring efficient scheduling and travel coordination.
- Streamlined office workflows and document control to improve efficiency and maintain compliance with records-management policies.
- Managed vendor relationships, procurement, and inventory, achieving cost savings through contract negotiation and process improvements.
- Led recruitment, onboarding, and employee documentation to accelerate new-hire integration and support retention.
- Coordinated cross-functional projects, meetings, and logistics to support strategic priorities.
Strategic Reporting Manager
MedScheme
02.2016 - 09.2017
- Managed the preparation and delivery of strategic, operational, and performance reports for senior leadership and key stakeholders.
- Coordinated reporting processes, ensuring accurate and timely analysis of financial and operational data.
- Oversaw administrative functions, records management, document control, and stakeholder communications.
- Collaborated with cross-functional teams to improve reporting efficiency, support decision-making, and drive process improvements.
Finance Manager
Old Mutual
02.2014 - 01.2016
- Managed financial planning, budgeting, and reporting processes to support business objectives and operational efficiency.
- Prepared and analyzed financial reports, providing insights and recommendations to senior management.
- Coordinated stakeholder communications and resolved financial queries while ensuring compliance with company policies.
- Supported strategic initiatives through financial analysis, forecasting, and performance monitoring.
Business Development Specialist
Old Mutual
03.2011 - 01.2014
- Developed customer retention strategies to reduce policy lapses and improve client loyalty.
- Analyzed market trends and customer data to identify growth opportunities.
- Built and maintained strong relationships with clients and key stakeholders.
- Supported business growth through campaign planning, performance monitoring, and customer engagement initiatives.
Investment Specialist
Novare Investments
01.2006 - 02.2011
- Managed client records, communications, and reporting.
- Advised clients on investment products and strategies aligned with their financial goals and risk profiles.
- Built and maintained strong client relationships through regular communication and portfolio reviews.
- Prepared investment reports and presentations, ensuring clients received accurate and timely information.
- Maintained detailed client records and ensured compliance with regulatory and company requirements.
Education
General Management Certificate -
Gordon's Institute of Business
01-2016
Bachelor of Business Science - Finance and Accounting
University of Cape Town
01-2005
Skills
- Problem-solving
- Operational efficiency
- Planning and implementation
- Staff training
- Management
- Project management
- Policies and procedures implementation
- MS office
- Operations management
- Customer service
Certification
- CSP - Certified Sales Professional
- RIGHTTraining
Languages
English
Native or Bilingual
Timeline
Remote Sales Consultant
Riverway Business Solutions
01.2026 - 05.2026
Operations Manager
PTraining
09.2017 - 04.2025
Strategic Reporting Manager
MedScheme
02.2016 - 09.2017
Finance Manager
Old Mutual
02.2014 - 01.2016
Business Development Specialist
Old Mutual
03.2011 - 01.2014
Investment Specialist
Novare Investments
01.2006 - 02.2011
Bachelor of Business Science - Finance and Accounting
University of Cape Town
General Management Certificate -
Gordon's Institute of Business