JEFFREY ANKRAH
San Antonio
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public
Overview
9
9
years of professional experience
Work History
Remote Sales Consultant
Spectrum
06.2024 - 10.2025
- Developed and maintained strong client relationships to enhance customer satisfaction.
- Conducted market analysis to identify potential sales opportunities and trends.
- Collaborated with cross-functional teams to execute strategic sales initiatives.
- Delivered product presentations, demonstrating features and benefits to clients.
- Trained junior consultants on sales techniques and product knowledge, improving team performance.
- Analyzed sales data to refine strategies and drive revenue growth across territories.
Virtual Sales Representative
Tmobile
01.2018 - 04.2024
- Maintained up-to-date knowledge of company products to effectively communicate features and benefits to customers.
- Resolved customer inquiries in a timely manner while providing exceptional customer service.
- Identified potential opportunities for additional sales and developed relationships with key decision makers within target accounts.
- Provided technical support for customers when needed by troubleshooting issues related to software or hardware systems.
- Conducted trainings for new hires on virtual selling techniques such as cold calling, lead nurturing.
- Entered orders with high accuracy, processed payments and informed customers of important information such as likely delivery times and applicable return policies.
- Generated interest and boosted urgency to consistently close sales.
- Exceeded targets consistently with skilled pursuit of direct, upselling and cross-selling opportunities.
- Listened to customer needs to identify and recommend best products and services.
Sales Associate
AT&T Mobility
01.2019 - 10.2020
- Answered product questions with up-to-date knowledge of sales and promotions.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Adhered to company initiatives and achieved established goals.
- Greeted customers to determine wants or needs.
- Increased purchase amounts by cross-selling with similar products.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Customer Service Representative
Alorica
03.2017 - 01.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Some College (No Degree) - Business Administration And Management
Wilmington University
New Castle, DEHigh School Diploma -
Christiana High School
Newark, DE06-2008
Skills
- Effective Customer Upselling
- Processing Payments
- Team Member Motivation
- Planning and Coordination
- Time Management
- Sales Closing
- Account Management
- Customer Retention
- Sales expertise
- Customer relationship building
- Interpersonal communication skills
- Strategic planning
- Online marketing
Timeline
Remote Sales Consultant
Spectrum
06.2024 - 10.2025
Sales Associate
AT&T Mobility
01.2019 - 10.2020
Virtual Sales Representative
Tmobile
01.2018 - 04.2024
Customer Service Representative
Alorica
03.2017 - 01.2018
Some College (No Degree) - Business Administration And Management
Wilmington University
High School Diploma -
Christiana High School