Zenia Clemons
Montgomery,AL
Summary
Customer service expert with 4 years of experience resolving account and service issues for clients. Responsible With over 4 years of experience executing system upgrades, project management, process improvements, complex problem solving, and troubleshooting, I am a meticulous and adaptable oil and gas information technology specialist. Talented Also Prioritizing, completing multiple tasks at once, and following through on objectives are all skills I possess.
Expert professional with superb customer service skills and strong background meeting customer needs. Stays on top of continuous customer demands with expertise in call control and issue resolution. High-performing and adaptable in dealing with dynamic needs of ever-changing sales environments.
Overview
4
4
years of professional experience
Work History
Sales Support Representative Remote
ASK
Montgomery, , AL
05.2024 - Current
- Monitored competitor activity in order to assess competitive advantages or disadvantages.
- Coordinated activities between various departments to ensure customer satisfaction.
- Prepared sales orders for processing, ensuring accuracy of information provided by customers.
- Processed invoices and payments accurately and efficiently.
- Conducted research into market trends and opportunities for new business growth.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Assisted with the development of marketing strategies to increase brand awareness and product visibility.
- Resolved customer inquiries promptly and professionally via phone or email communication channels.
- Ensured compliance with applicable laws and regulations related to selling activities.
- Analyzed customer feedback to improve product offerings and services provided.
- Contributed ideas for process improvements within Sales Support operations.
- Collaborated with other teams to create effective campaigns that increased sales volume.
- Performed administrative duties such as filing documents and updating records as needed.
- Developed relationships with vendors to secure discounts on products and services.
- Provided training and guidance for new team members when necessary.
- Generated reports on sales performance metrics for management review.
Customer Service Representative
SYKES Enterprises, Inc
Montgomery, AL
02.2022 - 05.2024
- Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products
- Used discretion and good judgment when it came to using company materials and supplies
- Used a consultative sales approach to understand customer needs and make relevant recommendations
- Interrogated customers and gathered data in order to better understand their needs and provide quick solutions
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Answered customer calls promptly to avoid long wait times on hold
- Provided primary customer support to external and internal customers in a fast-paced environment
- Answered customers' questions about available merchandise, sales, current prices, and upcoming company changes.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified opportunities for upselling additional products or services based on customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
Customer Service Representative
Alorica
Montgomery, AL
06.2020 - 01.2022
- Used direction and good judgement when it came to using constant materials and supplies
- Used consultative sales approach to understand customer needs and make relevant recommendations
- Interrogated customers and gathered data in order to better understand their needs and provide quick solutions
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Provided a superior customer experience in order to build a loyal customer base
- Maintained knowledge of seasonal menus and specials, as well as dietary restrictions and preferences of guests.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified opportunities for upselling additional products or services based on customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
High school -
Stanhope Elmore Highschool
Millbrook, AL01.2021
Skills
- Data analysis
- Data Management
- International sales support
- Order fulfillment
- Customer service
- Technical support
- Staff education and training
- Quick learner
- Administrative support
- Sales expertise
- Good listening skills
- Account management
- Self-motivated
- Performance Tracking
- Sales strategy development
- Complaint resolution
- Self Motivation
- Interpersonal Skills
- Relationship Building
- Sales Techniques
- Teamwork and Collaboration
- Task Prioritization
- Customer seating
- Interpersonal Communication
- Team member motivation
- Problem-Solving
- Reliability
- Team Collaboration
- Excellent Communication
- Organizational Skills
- Staff training and motivation
- Effective customer upselling
- Time management abilities
- Attention to Detail
- Effective Communication
- Problem-solving abilities
- Multitasking
- Processing payments
- Written Communication
Timeline
Sales Support Representative Remote
ASK
05.2024 - Current
Customer Service Representative
SYKES Enterprises, Inc
02.2022 - 05.2024
Customer Service Representative
Alorica
06.2020 - 01.2022
High school -
Stanhope Elmore Highschool