Tracie Baker
Chattanooga,TN
Summary
Accomplished Office Manager and Administrative Professional with over 15 years of experience in coordinating office operations and enhancing customer service responsiveness. Expert in vendor management, process improvement, and cross-departmental communication to ensure efficient service delivery. Proficient in Microsoft Office Suite, SAP/ERP, and CRM systems, recognized for strong organizational skills and attention to detail in supporting complex business functions.
Overview
20
20
years of professional experience
Work History
Business Support Representative (Remote)
Tennessee Valley Authority - Johnson Service Group
Chattanooga, TN
05.2023 - Current
- Oversee daily administrative and office operations, ensuring compliance with established procedures.
- Provide project coordination and management support for assigned business areas, enhancing customer service responsiveness.
- Analyze office practices and recommend process improvements to enhance efficiency.
- Support onboarding for new hires and contractors, maintaining accurate records.
- Access and analyze data from financial, operational, and administrative systems for reporting.
- Coordinate vendor and service provider relationships, including inventory and procurement tracking.
Purchasing Agent
United Enertech Corporation
Chattanooga, TN
03.2022 - 04.2023
- Managed accounts payable, ensuring accurate invoice processing and timely payments.
- Maintained supplier relationships and monitored inventory, spend, and usage.
- Collaborated with Planning, Engineering, and Finance teams to improve purchasing processes.
- Created requisitions and processed purchase orders for materials and services.
- Researched vendors and negotiated pricing structures to reduce costs.
- Ensured compliance with purchasing policies and internal controls.
Accounts Payable Coordinator (Hybrid)
Komatsu - Robert Half
Chattanooga, TN
08.2022 - 10.2022
- Investigated, reconciled, and processed vendor invoices in SAP ERP.
- Coordinated foreign currency payments and reconciled payment advice.
- Cleared vendor open items and resolved discrepancies.
- Entered month-end accruals and maintained accurate financial records.
- Trained business units on master data setup and purchase order creation.
Community Assistant
IWG / Regus - Robert Half
Chattanooga, TN
05.2022 - 07.2022
- Provided administrative support to clients, including filing and office supply management.
- Coordinated office schedules and supported tenant needs.
- Managed mail distribution and document filing systems.
Accounts Payable Analyst (Remote)
Echelon Fitness - Robert Half
Chattanooga, TN
07.2020 - 04.2022
- Managed accounts payable for multiple entities and vendors.
- Analyzed workflows to improve payment accuracy and processing time.
- Supported digital invoice processing systems.
- Reconciled accounts and maintained accurate financial records.
Purchasing Agent
AdTech Ceramics Co.
Chattanooga, TN
09.2017 - 04.2020
- Prepared purchase orders and reviewed requisitions for goods and services.
- Negotiated vendor contracts and managed supplier performance.
- Analyzed bids and pricing to ensure cost efficiency.
- Tracked shipments and resolved delivery or vendor issues.
- Assisted with procurement compliance and policy development.
Office Management / Administrative Services (Hybrid)
Tioga Pipe Inc.
Chattanooga, TN
06.2006 - 09.2016
- Oversaw office operations including purchasing, invoicing, payables, and order expediting.
- Coordinated onboarding and system access for new employees.
- Managed office equipment, supplies, calendars, and executive support.
- Prepared reports on sales and operational performance.
- Ensured accurate documentation and procedural compliance.
Skills
- Customer Service
- Vendor Management
- Accounts Payable & Receivable
- Data Analysis
- Communication Skills
- Microsoft Office Suite
- CRM Systems
- Office Management
- Process Improvement
- Bookkeeping & Invoicing
- Organization & Time Management
- Problem Solving
- SAP ERP
Skills
Office Management, Client Onboarding, Records Management, Multi-Line Phone Systems (10+ years), Training & Development, Accounts Payable & Receivable, Account Reconciliation, Bookkeeping & Invoicing, Purchasing & Procurement, Vendor Management, Microsoft Office Suite, SAP ERP, PeopleSoft, AS400, EPIC, CRM Systems, SharePoint, Google Docs, Process Improvement, Data Analysis, Organization & Time Management, Problem Solving, Customer Service, Conflict Resolution
Timeline
Business Support Representative (Remote)
Tennessee Valley Authority - Johnson Service Group
05.2023 - Current
Accounts Payable Coordinator (Hybrid)
Komatsu - Robert Half
08.2022 - 10.2022
Community Assistant
IWG / Regus - Robert Half
05.2022 - 07.2022
Purchasing Agent
United Enertech Corporation
03.2022 - 04.2023
Accounts Payable Analyst (Remote)
Echelon Fitness - Robert Half
07.2020 - 04.2022
Purchasing Agent
AdTech Ceramics Co.
09.2017 - 04.2020
Office Management / Administrative Services (Hybrid)
Tioga Pipe Inc.
06.2006 - 09.2016