Tina Spencer

Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.

• Recorded information, shortages and discrepancies to keep records current and accurate.
• Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
• Completed physical inventory counts each month.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return
• Created databases and spreadsheets to improve inventory management accuracy 100%

• Managed day-to-day business operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Founded and managed Trucking business, growing revenue to $70,000.00 in first year
• Trained and motivated employees to perform daily business functions

• Organize work of existing team in planning of daily and weekly shipments and booking carriers for loads
• Liaison and negotiator with carriers, plant, and supplier to solve any arising problems or complaints
• Determine cost-effectiveness
• Processed and entered customer orders into database and provided proactive customer service for accounts.
• Tracked orders and notified customers of status or potential delays.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
• Managed system support functions to set priorities and service levels expectations

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Processed orders communicated with customers via phone, email and chat
• Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.