Jonqual Riley
Houston,Tx
Summary
Dynamic professional with a proven track record of leveraging strong problem-solving and decision-making skills in challenging roles. Committed to executing projects with meticulous attention to detail, consistently aligning with management expectations while optimizing business processes for enhanced efficiency. Maintains composure in high-pressure environments, effectively collaborating with teams or working independently to achieve organizational goals. Expertise in utilizing emerging technologies to promote safety and enhance operational responsiveness, driving continuous improvement and fostering innovation throughout the organization.
Overview
7
7
years of professional experience
Work History
Sales Representative
Clear
Houston, Tx
10.2024 - 03.2025
- Top Sales Representative at a fast-paced airport in Houston, TX (IAH Airport).
- Demonstrate security procedures by validating airline documents, verifying CLEAR member traveler identification, and following documented security protocols.
- Exceptional customer-service-focused communication skills and the ability to engage with potential customers, general travelers, and members alike.
- Received several monetary awards for top sales for new enrollments.
- Comply with all security and safety guidelines, policies, and procedures.
- Worked passionately in customer service by greeting and directing customers throughout the airport.
- Assist customers in meeting their travel needs with future travel plans and achieving sales targets and securing new customers.
Clear Representative
Clear
Washington, DC
03.2023 - 10.2024
- Top customer service representative at a fast-paced airport in Washington, DC
- Demonstrate security procedures by validating airline documents, verifying CLEAR member traveler identification, and following documented security protocols.
- Exceptional customer-service-focused communication skills and the ability to engage with potential customers, general travelers, and members alike.
- Received several awards and recognition for top sales.
- Complied with all security and safety guidelines, policies, and procedures always.
- Greets and directed customers throughout the airport.
- Assist customers in meeting their travel needs with future travel plans and achieving sales targets and securing new customers.
Receptionist
Renaud Consulting Realtor
Vienna, VA
01.2023 - 03.2023
- Manage bookkeeping and scheduling of appointments for clients.
- Greeted customers and clients.
- Directed calls to appropriate personnel using a multi-line system.
- Completed daily reports detailing production data such as volume, materials used and quality assurance results, helping staff make accurate operational decisions.
Receptionist
Stohlman Volkswagen
Vienna, VA
09.2022 - 01.2023
- Answer incoming calls and inquiries using multi-line communication and phone system.
- Greeted customers daily and directed individuals to appropriate personnel.
- Sorted and distributed incoming mail and coordinated pickup for outgoing parcels.
- Ensured a safe work environment for customers and visitors.
Concierge
Brookside Park Apartments
Atlanta, GA
08.2020 - 08.2022
- Resolved customer's complaint by identifying problems and taking appropriate corrective action.
- Sign guess member in and out facility. Used security system to monitor daily activities.
- Engaged with customers in sincere and friendly manner.
- Always maintain safety and security.
Sale Representative
Gap Department Store
Atlanta, Ga
06.2018 - 08.2019
- Built relationships with customers to increase likelihood of repeated business.
- Organized store merchandise to promote visually appealing environment.
Education
Criminal Justice
Houston City College
Houston, TxHigh School - undefined
Cedar Grove High School
01-2020
Skills
- Able to multi-task and solve problems in a timely manner with attention to details
- Strong people skills
- Strong leadership skills
- I am skilled in computer networking, distributed file systems, and MS office
- Analytical abilities in problem-solving
- Thorough understanding of office management skills
Timeline
Sales Representative
Clear
10.2024 - 03.2025
Clear Representative
Clear
03.2023 - 10.2024
Receptionist
Renaud Consulting Realtor
01.2023 - 03.2023
Receptionist
Stohlman Volkswagen
09.2022 - 01.2023
Concierge
Brookside Park Apartments
08.2020 - 08.2022
Sale Representative
Gap Department Store
06.2018 - 08.2019
High School - undefined
Cedar Grove High School
Criminal Justice
Houston City College