Tina Thiessen
Beavercreek,OH
Summary
Seasoned Orthodontic Treatment Coordinator with significant experience in handling various orthodontic procedures and patient care. Possess strong skills in treatment planning, patient education, and team coordination. Demonstrated ability to improve efficiency of scheduling processes, resulting in enhanced patient satisfaction.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Orthodontic Treatment Coordinator/Team Leader
Beavercreek Orthodontics
Beavercreek, OH
04.2024 - Current
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Created customized treatment plans for patients based on individual needs.
- Tracked patient progress and updated records accordingly.
- Provided support to clinical staff with insurance verification and authorization processes.
- Conducted financial counseling sessions for new and existing patients.
- Maintained communication with healthcare providers regarding referrals and authorizations.
- Provided guidance to patients about their financial responsibility for services rendered.
- Facilitated smooth transitions from one level of care to another when needed by patients.
- Ensured compliance with HIPAA regulations as well as other applicable laws.
- Developed innovative strategies to improve efficiency in patient intake process.
- Provided education and resources to help patients understand their treatment options.
- Participated in meetings focused on improving customer service standards throughout the organization.
- Conducted financial consultations with patient and set up payment plans.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Functioned as team leader and organized all treatment and placement activities
- Thoroughly studied patients' x-rays to help determine best treatments for dental ailments and conditions.
- Compiled, analyzed, and reported monthly financial data to senior management.
- Developed detailed spreadsheets for tracking expenses.
- Reconciled bank accounts on a monthly basis.
- Resolved customer complaints or answered customers' questions.
- Delegated work to staff, setting priorities and goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Assembly Line Production Worker
Navistar International Corp
Springfield, Ohio
05.1995 - 12.2010
- Performed quality checks on products to ensure they met company standards.
- Organized production line equipment and materials for assembly tasks.
- Assembled components according to established procedures and safety protocols.
- Maintained accurate records of production output, scrap rates, and other data.
- Monitored assembly line operations to detect any issues or malfunctions.
- Ensured that all safety regulations were followed at all times while operating machinery.
- Communicated effectively with team members regarding production goals and objectives.
- Assisted in training new employees on assembly line processes and procedures.
Insurance Claims Representative
Assurant
Springfield
01.2008 - 04.2009
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Processed new policy applications and updated existing policy documents.
- Verified accuracy of customer data entered into the system.
- Researched relevant policy information to answer customer questions.
- Facilitated payment processing for premium payments and renewals.
- Reviewed customer insurance claims to ensure accuracy and completeness of information.
- Assisted customers in filing new claims and providing status updates on existing ones.
- Collected payments, processed receipts and informed policy holders of outstanding balances.
- Determined liability, compensation, and benefits due on claims.
- Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
Education
High School Diploma -
Urbana University
Urbana, OHSkills
- Dental Terminology
- Billing Procedures
- CPR/AED
- Patient intake procedures
- Time management abilities
- Dental staff support
- Clinical skills
- Patient schedule management
- Scheduling
- Multi-line phone proficiency
- Microsoft Excel
- Organization and Time Management
- Month-end and year-end closings
- Negotiation
- Dependable and Responsible
- Customer Service
Certification
- STNA Certified
- Completed certification under Peniche & Associates
Timeline
Orthodontic Treatment Coordinator/Team Leader
Beavercreek Orthodontics
04.2024 - Current
Insurance Claims Representative
Assurant
01.2008 - 04.2009
Assembly Line Production Worker
Navistar International Corp
05.1995 - 12.2010
High School Diploma -
Urbana University
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